NAIROBI, Kenya, Nov 7 – The government is set to deploy modern technology at the Jomo Kenyatta International Airport (JKIA) to allow the scanning of vehicles with passengers on board.
The announcement was made by Transport Cabinet Secretary Kipchumba Murkomen Tuesday as he announced new measures to improve customer experience.
“We want to reduce the time spent by a customer or a passenger at the airport from the time they enter and board a plane and the time they land and exit,” Murkomen said.
According to the CS, there have been a myriad of complaints from customers and passengers using JKIA.
“We want passengers to be screened in motion save for vehicles suspected to have suspicious materials…because what is happening here does not happen in other parts of the world. We will procure the latest equipment,” he added.
He further disclosed that technology will be used to facilitate self-checking by passengers to speed up movement.
Speaking after chairing the first meeting of various heads of agencies at JKIA, Murkomen further announced that an airport charter will soon be signed.
He regretted that a charter that was drafted 10 years ago has not been in operation hence the current blame games in service delivery.
“We have agreed to establish a charter that will be chaired by the managing director, we want to make sure that these agencies operate as one,” Murkomen said.
The charter, he noted, will provide ways for coordination and provision of services with a measured target for every department operating at the airport.
He noted that for a long time, there has been buck-passing among agencies when a fault occurs.
