NAIROBI, Kenya, Mar 6 – The Social Health Authority (SHA) has launched a 24-hour call center to enhance Kenyans’ access to healthcare services, streamline registration processes, and facilitate claims tracking.
In a statement, the Ministry of Health said the initiative is part of the government’s efforts to achieve Universal Health Coverage (UHC) by 2030, ensuring that all individuals receive the health services they need without financial hardship.
“The Social Health Authority is setting up a 24-hour Call Center to provide real-time support for Kenyans on healthcare services, registration, and claims tracking,” it said.
The public can now access these services by calling 147, the dedicated toll-free line for inquiries, registration assistance, and claims follow-up.
SHA, established on November 22, 2023, under the Social Health Insurance Act, 2023, replaced the former National Health Insurance Fund (NHIF) to provide accessible, affordable, sustainable, and quality health insurance for all Kenyan citizens and eligible foreign residents.
The call center will assist with accessing healthcare services, registering and adding dependents, and tracking claims and payments, ensuring timely information and support for a seamless UHC experience.
These measures align with Kenya’s broader strategy to strengthen its healthcare system as outlined in the Kenya Primary Healthcare Strategic Framework 2019–2024 and the Community Health Policy 2020–2030, which emphasize primary health care and community health as key drivers for achieving UHC.
