Connect with us

Hi, what are you looking for?

Capital Business
Capital Business
The firm is urging customers to make payments through their banking halls or EasyPay partners during this period/FILE

Energy

Kenya Power upgrade to affect online payments

The firm is urging customers to make payments through their banking halls or EasyPay partners during this period/FILE

NAIROBI, Kenya, Sep 7 – Commercial services including online payments at Kenya Power will be disrupted from Thursday at 11pm to Monday at 4pm as the firm upgrades its Customer Management System.

The firm is urging customers to make payments through their banking halls or EasyPay partners during this period.

Pre-paid vending will however not be affected.

The new system aims at improving customer convenience by offering additional bill payment channels through the upgraded system such as the use of debit and credit cards.

The system will also offer customers a self-service element where they can apply for electricity connections, query bills, check, download and print bill statements, and check their consumption patterns, among other services.

Following the upgrade customers will be given new account numbers which will be communicated to them via SMS.

“This upgrade will be implemented in phases with the first phase covering Nairobi Region only. It will be launched in other regions throughout the country in subsequent phases,” the firm says in a statement.

Click to comment
Advertisement

More on Capital Business

Executive Lifestyle

NAIROBI, Kenya, Mar 12 – The country’s super wealthy individuals are increasing their holding of bonds, gold and cash, a new report by Knight...

Ask Kirubi

NAIROBI, Kenya, Mar 9 – Businessman and industrialist Dr. Chris Kirubi has urged members of the public to exercise extreme caution when making any...

Ask Kirubi

NAIROBI, Kenya, Mar 24 – Businessman and industrialist Dr. Chris Kirubi is set to own half of Centum Investment Company PLC, following a go-ahead...

Ask Kirubi

It is without a doubt that the COVID-19 pandemic has caught the whole world by surprise. Although its full impact is yet to be...

Headlines

NAIROBI, Kenya, Mar 18 – Commercial Banks have been ordered to provide relief to borrowers on their personal loans, with loans eligible from March...

Kenya

NAIROBI, Kenya, Jun17 – Kenya’s tea leaves manufacturer Kericho Gold, has been awarded the Superbrands Seal by Superbrands East Africa for their quality variety...

Coronavirus

NAIROBI, Kenya, Apr 13 – As the local telecommunications industry gears up to roll out 5G networks in the country, the Communications Authority of...

Coronavirus

NAIROBI, Kenya, Mar 22 – Airtel Kenya is offering free internet access for students in order to enable continued learning at home in the...