NAIROBI, Kenya, Sep 7 – Commercial services including online payments at Kenya Power will be disrupted from Thursday at 11pm to Monday at 4pm as the firm upgrades its Customer Management System.
The firm is urging customers to make payments through their banking halls or EasyPay partners during this period.
Pre-paid vending will however not be affected.
The new system aims at improving customer convenience by offering additional bill payment channels through the upgraded system such as the use of debit and credit cards.
The system will also offer customers a self-service element where they can apply for electricity connections, query bills, check, download and print bill statements, and check their consumption patterns, among other services.
Following the upgrade customers will be given new account numbers which will be communicated to them via SMS.
“This upgrade will be implemented in phases with the first phase covering Nairobi Region only. It will be launched in other regions throughout the country in subsequent phases,” the firm says in a statement.