NAIROBI, Kenya, Feb 19 – Low-cost carrier Jambojet faced significant operational disruptions during the recently ended aviation workers strike, which was called off following an agreement between the Kenya Airports Authority (KAA) and the Kenya Aviation Workers Union (KAWU).
Jambojet Chief Executive Officer Karanja Ndegwa said the airline managed to operate only 25 percent of its scheduled flights at the height of the disruption, resulting in the cancellation of more than 40 flights and affecting over 5,000 passengers.
He noted that some customers experienced extended waiting times at airports, while others were forced to adjust or defer their travel arrangements.
“In addition to the inconvenience caused to our customers, the disruptions led to substantial revenue losses and increased operational costs. Our ground and Contact Centre teams worked around the clock under considerable pressure to manage rebookings, provide updates, and mitigate the ripple effects across our network,” Ndegwa said.
The strike, which affected Air Traffic Control (ATC) operations, disrupted activities at Jomo Kenyatta International Airport (JKIA).
KAWU suspended the industrial action after signing a return-to-work formula with the government. KAA said the breakthrough followed a mediation meeting led by Transport Cabinet Secretary Davis Chirchir, with participation from the Ministry of Labour, KAA, KAWU and the Kenya Civil Aviation Authority (KCAA).
“Over the last 24 hours, our primary focus has been on fully restoring operations, supporting affected customers, and rebuilding confidence. I am pleased to report that normal operations have now resumed,” Ndegwa added.
