NAIROBI, Kenya Aug 21 – Kenya Power has revealed that a total of 5.64 million prepaid (token) meters have so far been updated ahead of the August 31, 2024, deadline.
The utility firm Managing Director and CEO Joseph Siror warned that those whose meters will not have been updated after the deadline will face service interruptions and be unable to feed tokens on the system.
“We have scheduled all the prepaid meters for update and we urge the remaining customers to utilize the period before the deadline to update their meters to avoid service disruption,” said Siror.
Kenya Power launched the ‘Update Token Meter Yako Campaign’ in mid-June 2024, allowing prepaid (token) customers to update their meter software.
The token meter update exercise is ongoing globally, targeting all prepaid meters that use the Standard Transfer Specification (STS), a universal method to transfer tokens to prepaid meters that ensures the security of generated tokens.
The firm adopted a phased approach where prepaid (token) meters are scheduled for update in batches during the exercise.
“The phased approach has ensured that the prepaid system is not overloaded with customer requests for the update codes. This has minimized challenges such as system delays and made it easier to purchase tokens and access the update codes,” revealed Siror.
