Last year, I&M Bank Kenya posted a pre-tax profit of Sh8.75bn with deposits increasing by 18% to hit a new record of Sh116.79bn even as its loans and advances portfolio touched the Sh114bn mark.
With an expanding regional branch network of 33 branches in Kenya and profitable operations in Mauritius, Tanzania and Rwanda, the Bank has also been actively rolling out customer focused products and solutions which have accelerated its market penetration.
The Bank’s market penetration strategy has already seen I&M Bank, pioneer the rollout of an innovative customer loyalty solution aptly branded as the IMBA Reward Points scheme.
Anchored on its robust Information Technology platforms, the Bank has also activated its agency banking platform through the launch of “I&M Karibu” in an effort to diversify revenue, provide access to the unbanked population and bring the Bank even closer to its current and future customers through a wider network across the country.
Customers at I&M Bank are already enjoying the benefits of a digital bank, with an option to transact through the “I&M App”, featuring five convenient mobile banking applications.
Through its subsidiary, I&M Insurance Agency, the Bank also offers Bancassurance services covering a wide variety of insurance products.
