Connect with us

Hi, what are you looking for?

'KQ Mobile' can be accessed through the short code *737#/XINHUA-File


Kenya Airways, Cellulant partner to launch ‘KQ Mobile’

'KQ Mobile' can be accessed through the short code *737#/XINHUA-File

NAIROBI, Kenya, May 7 – Kenya Airways, in conjunction with local IT firm Cellulant, has launched a new mobile technology platform that will enable the airline’s customers to enjoy enhanced interactive services.

Kenya Airways now becomes one of the first airlines in Africa to deliver a mobile phone-based solution as part of its customer service information enhancement programme.

Speaking when he confirmed the new development, Kenya Airways Chief Executive Officer Titus Naikuni said that the information will be delivered on their customer’s mobile phones via multiple channel solutions.

The recently launched service dubbed ‘KQ Mobile’ can be accessed through the short code *737# and will allow the airline’s customers to conveniently access information on their flight status, timetable, cargo services, ticketing and query their Msafiri miles status.

Powered by Cellulant, the new KQ Mobile platform can also be accessed while roaming across all 56 Kenya Airways destinations. The service comprises bulk SMS and USSD platforms.

Bulk SMS enables the sending of SMSs to the airline’s staff and customers through local and international mobile operator networks. USSD (which stands for Unstructured Supplementary Service Data) platform enables a subscriber’s phone handset to perform certain business/information transactions by dialling a certain code.

“At Kenya Airways, our commitment to diversify customer service information delivery channels beyond the traditional platforms remains one of our key business priorities. Our partnership with Cellulant is expressly geared to explore new avenues to achieve this goal,” Naikuni said.

He added: “Our ultimate goal is to leverage the convenience element presented by a mobile phone to deliver a range of services and information to our customers, staff and stakeholders.”

With the activation of KQ Mobile, Kenya Airways is now well positioned to deliver customer information on a real-time basis, as well as tailor services to its customers.

According to Cellulant’s Chief Business Officer Paul Ndichu, the new partnership with KQ will afford the national carrier a range of interactive mobile based platforms to engage its passengers and customers among other stakeholders including staff.

Advertisement. Scroll to continue reading.

“The goal of the partnership is to leverage the mobile phone to provide various information services to KQ customers, staff and other stakeholders in order to improve communication, enable itinerary and disruption management, payments and, importantly, to provide passengers the opportunity to customize their travel experience with ease,” Ndichu explained.

Cellulant has pioneered mobile-centric innovations across multiple industry segments including banking, insurance, agriculture and utilities.

Click to comment

More on Capital Business

Executive Lifestyle

NAIROBI, Kenya, Mar 12 – The country’s super wealthy individuals are increasing their holding of bonds, gold and cash, a new report by Knight...

Ask Kirubi

NAIROBI, Kenya, Mar 9 – Businessman and industrialist Dr. Chris Kirubi has urged members of the public to exercise extreme caution when making any...

Ask Kirubi

NAIROBI, Kenya, Mar 24 – Businessman and industrialist Dr. Chris Kirubi is set to own half of Centum Investment Company PLC, following a go-ahead...

Ask Kirubi

It is without a doubt that the COVID-19 pandemic has caught the whole world by surprise. Although its full impact is yet to be...


NAIROBI, Kenya, Jun17 – Kenya’s tea leaves manufacturer Kericho Gold, has been awarded the Superbrands Seal by Superbrands East Africa for their quality variety...


NAIROBI, Kenya, Mar 18 – Commercial Banks have been ordered to provide relief to borrowers on their personal loans, with loans eligible from March...


NAIROBI, Kenya, Apr 13 – As the local telecommunications industry gears up to roll out 5G networks in the country, the Communications Authority of...


NAIROBI, Kenya, Mar 22 – Airtel Kenya is offering free internet access for students in order to enable continued learning at home in the...