NAIROBI, Kenya, Feb 23 – Kenya Reinsurance Corporation (Kenya Re) has embarked on a Sh25.4 million ICT systems upgrade to enhance management efficiency and improve service delivery to its clientele.,
The move will see the company install new procurement, document management and life business systems by the end of the year.
Making the announcement, Kenya Re’s ICT Manager George Njuguna said on Monday that the systems’ installation will begin by the end of the month after the tendering process was completed last week.
“We are in the process of upgrading all our systems with a view to improving our efficiency in terms of service delivery to our customers; for instance the new procurement system will help us seal any loopholes that might lead to corruption,” he said.
The re-insurer has been relying on aged systems which have been blamed for inefficiency in service delivery.
This development comes in the wake of the company’s proposed introduction of an insurance cover to mitigate against political risks in the region. Kenya Re is fronting the idea in view of the post-election violence that led to the loss of lives and property worth millions of shillings.
The re-insurer also reckons that automation of its life business is vital in enhancing electronic data exchange and distribution to the customers. Mr Njuguna has said that the old system is not responsive to new products from the market.
The system, which will be installed by Attain Enterprise Solutions will cost the company Sh10.7 million. The process is expected to begin by next month and be completed in six-month time.
According to Mr Njuguna, the company has been facing major challenges in the management of its records and documents since it was done manually.
He said with the introduction of the document management system, the records will be stored electronically and will be easy to recover in case of a disaster. The system will be implemented by Coseke at a cost of Sh3.4 million.
“The system will also allow our senior managers to log into the system and be able to sign documents online even while on transit. This will help in enhancing efficiency, reduce paperwork and delays in approving of documents,” he added.
The procurement system is expected to allow online procurement of goods and services thus reducing turn-around time and at the same time loss of information.