NAIROBI, Kenya Dec 10 – Regional service provider, Octagon Africa, has invested Sh7 million to enable 250,000 pension and insurance customers across Kenya, Uganda and Zambia enjoy centralized services.
According to Octagon Africa Chief Executive Officer, Fred Maswa, the investment is aimed at ensuring standardized quality assurance, integrated insights on customer behavior and efficiently tracks customer feedback across the three markets.
He further added that the integration of services across the markets would enable the firm to reach customers despite their location and provide them with quick services.
“The impact of the COVID-19 pandemic has heightened digital adoption and customers are now more than ever in need of efficient services at their own convenience,” Waiswa said.
He noted that the firm also aimed to drive seamless customer experience through adoption of innovative platforms and systems.
“Our 2020-2024 strategic plan is anchored on customer intimacy which we aim to achieve by the extensive use of automation and new technologies that empower our customers,” he added.
Recently, Octagon partnered with SaveApp Group to launch a micro-savings solution dubbed Ukonga, a platform that enables users to save their spare change for future use. Octagon has also been at the forefront spearheading innovations such as MOBIKEZA, an innovative digital pension plan that provides workers in the informal sector with inconsistent income a flexible platform to save for their retirement.
