NAIROBI, Kenya, Feb 18 – Starlink operators in the country have until April 30, 2026 to ensure all subscribers complete identity verification in person at authorized retailers, the Government has directed, warning that failure to comply could result in service interruption.
Authorities say the move brings Starlink in line with local telecommunications regulations, which require operators to register users with verified identification details.
Under the Kenya Information and Communications (Registration of Telecommunications Service Subscribers) Regulations, 2025, telecommunication operators and registration agents must collect original government-issued identification documents and verify them against existing government databases before a subscriber can access services.
The regulations cover all users, including citizens, children, foreign nationals, refugees, and corporate entities.
Starlink has informed its subscribers that to comply with the law, they must first provide identification details online and then visit an authorized retailer with a valid government-issued ID and their Starlink account information. The company clarified that customers do not need to bring any Starlink equipment.
“As required by local authorities in Kenya, all Starlink customers must complete identity verification in person at an authorized retailer to continue receiving service.”
“Please complete this verification by April 30, 2026. If verification is not completed by this date, your service may be interrupted.”
The regulations also outline procedures for record keeping, updating subscriber information, and reporting, while giving authorities the power to suspend or deactivate services if users fail to comply.
The Government’s enforcement of these rules on satellite internet users underscores its intent to maintain uniform compliance across all telecommunications platforms in the country.
Subscribers who do not complete registration and verification within the specified period risk having their services suspended.
