NAIROBI, Kenya, May 15 – A new addition to Kenya’s innovative mobile-based applications promises to revolutionize access to mechanical support to stranded drivers by linking them to mechanics nearest to them.
Mechanic On Call, available on Play Store, links drivers to mechanic and towing services saving motorists the agony of lengthy periods of anxious wait for a mechanic.
Drivers can access the services of mechanics within a range of 5km to 100km, the application’s developer Agnes Mutua says.
“It took a long time trying to understand the severity of their breakdown and dispatch a mechanic to that point. There was need to create a quick assistance and offer solution,” Mutua says.
The platform also provides drivers with real-time information on the distance their preferred mechanic would need to travel and the estimated time it would take them to arrive.
“The extension search helps you to know how far the services are and how long you have to wait so that you can figure out if it’s worth waiting,” Mutua says.
The platform which charges Sh250 per call boosts of a resourceful human resource with all the mechanics incorporated in the application having undergone accreditation processes which include inspection of workstations where the mechanics operate.
“For mechanics and owners of towing services, once you make the application to get into the platform, I get a notification on the system. We then meet to interview you and check your physical work station, before you get uploaded to the app.”
Over 60 mechanics having signed up since the platform was unveiled in December 2019.
The application offers services for all time of vehicles including large commercial vehicles dealing in cargo and logistics business.
Mechanic On Call developers are banking on building trust among its client base given the deep-rooted suspicions on mechanics.
“People on the road don’t trust mechanics and they suspect they could be criminals,” she notes.
The platform’s developer is also working to integrate cashless mobile money payments.
“We have just started and the growth is impressive. Both drivers and mechanics are appreciating the technology which is offering a solution to a problem that has been with us for a while,” Mutua says.