NAIROBI, Kenya, Aug 14 – KCB Bank has introduced a revamped mobile banking app designed to offer faster, more secure, and user-friendly services.
The platform now features self-onboarding capabilities, enabling customers to register and start banking instantly. It also incorporates artificial intelligence, data analytics, and a mini-app ecosystem to enhance personalization and efficiency.
The launch follows a rise in KCB’s mobile lending, with the bank’s 2025 Q1 results showing mobile loans disbursed increased by 28 percent to KSh116 billion, processed through more than 309 million transactions.
“This new app reflects our continued commitment to innovation and customer satisfaction. We have listened to our customers, understood their needs, and invested in a platform that brings banking closer to them in the safest and most convenient way possible,” KCB Bank Director of Digital Financial Services Angela Mwirigi said.
“It is part of our promise to make banking better, simpler, and more accessible for everyone.”
The launch comes as the bank’s 2025 Q1 results showed that the value of mobile loans disbursed grew by 28 percent to Sh116 billion, with over 309.1 million transactions—highlighting growing customer confidence in the platform.
The upgrade is part of the lender’s 2024–2026 strategy to use technology to expand access and improve financial services for different customer segments.
