NAIROBI, Kenya, July 30 – NCBA has announced that it will waive monthly account maintenance fees for its retail banking customers, effective July 1, 2024.
The lender says the move is anchored on enhancing customer satisfaction and adapting to the evolving economic landscape.
This change will apply to both existing and new accounts across various consumer, commercial, and SME banking products.
The waiver will impact a range of consumer banking accounts, including salary accounts, Platinum Flexi, Platinum Pay as you go, Gold Pay as you go, Premier – All-in-One, Platinum All-in-One, and Gold-All-in-One.
Additionally, commercial and SME accounts such as Business Current, Gold, and Platinum accounts will also benefit from this initiative.
“By eliminating monthly account maintenance fees for both local and foreign currency accounts, we aim to provide products that ensure our clients get the full value of their money. This new era of no monthly fees aligns with our commitment to prioritizing customer needs,” said its Director of Retail Banking, Tirus Mwithiga.
He emphasized that with this change, clients will incur only those bank charges associated with services and transactions they specifically utilize, which will remain unchanged according to the published tariff guide.
The decision to waive these fees is part of NCBA’s broader customer growth strategy, aiming to expand its retail banking footprint and enhance affordability.
