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Kisii County doubles revenue by automating collections

DTB Launch

Kisii Governor Hon James Ongwae launches Umoja Pay with DTB CEO Nasmi Devji /File

Kisii County has doubled revenue within two months of implementing an automated revenue collection system. The system, dubbed ‘Umoja Pay’, is streamlining collections by integrating mobile payment systems enabling residents of the county to pay for services using MPesa, Airtel Money or any of the major credit cards.

The Umoja Pay system, which is being implemented in partnership with DTB Bank and Jambopay Express, has been rolled out at the Kisii Bus Park, street parking and to Boda Boda motorbike operators who can now pay their daily and monthly charges via the mobile phones or credit cards.

This has seen revenues double within the two months from Sh3 million to Sh6 million although the service is yet to spread to other county revenue streams like business permits and licenses.

Kisii County Head of Revenue collection, Job Obare says there are enough revenue collection points within the town; although he clarifies they haven’t phased out cash payments.

“We haven’t encountered any issues with the system and surprisingly, the residents have adapted the new automated payment system within a few weeks,” says Obare.

This early adoption can be partly attributed to the public awareness efforts by the County leadership led by the Governor. Prior to the launch, there were several road shows around the county and publicity material on how Umoja Pay will work.

Obare adds automation has not only enabled the County collect all revenue due to it but it also helps the officials capture key data like number of boda boda operators and cars within Kisii town.

“We can now effectively plan as we begin to see consistency in revenue collections.”

Ken Nyakomitta, DTB General Manager, Business Development, Asset Finance Unity and Head of Western Region explains, says the system generates accurate and real time reports.

“Filing of revenue reports has also been made easier as we have an online reporting, reconciliation and banking system. There is also an online audit platform which helps with controls,” says Nyakomitta.

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Like most concerns with implementation of automated systems, redundancy was a real concern. But the county officials were assured there would be no staff layoffs as a result.

“On the contrary the system has create over 100 jobs for people to help manage it and opportunities for new business partnerships are coming. The county collection staff has been redeployed to other departments within Kisii County as well as to other revenue centers outside Kisii town,” clarifies Nyakomitta.

Nairobi County is testing its automated system this morning and residents could start paying their parking tickets using mobile money as soon as September.

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