, NAIROBI, Kenya, Apr 7 – The United States Embassy in Nairobi has introduced a new system of visa application.
The Embassy said on Thursday that visa application would now be faster, simpler and less stressful for Kenyans seeking to travel to the United States as they would now be able to pay for their visas at any Postbank branches or through M-Pesa.
Previously, the payment could only be made at selected branches of Commercial Bank of Africa.
"Under the new procedures, applicants will be able to schedule a non-immigrant visa appointment via a new website at http://kenya.usvisa-info.com or through the assistance of a new call centre," said a statement from the Embassy.
The new system became operational on Tuesday.
"Unfortunately we are experiencing several technical problems during the transition period and those contacting the call centres have faced long wait times and there have been problems registering through the Internet site," the statement read.
"Other applicants have paid at Postbank but have been unable to schedule an appointment. We apologise for these inconveniences," it further said.
The Embassy assured that they were aware of the hiccup and were working to resolve them.
"We anticipate that the system will be functioning properly soon and we thank you for your patience as we seek to improve the visa experience for all Kenyans," the statement read.
The new call centre numbers are (254 20) 500 6656 (in Kenya) or (0001 703) 439-2302 (in the United States).
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