NAIROBI, Kenya, July 16 – A total of 3.2 million customers are yet to update their prepaid meters, Kenya Power has announced.
Already, 4.2 million users have updated their meters out of the targeted 7.4 million meters.
The utility firm is calling on the remaining prepaid customers to update their meters by August 31st to continue enjoying access to electricity.
KPLC General Manager in charge of Commercial Services and Sales, Rosemary Oduor, assured customers that the meter update process does not affect the price of electricity in any way or cause the tokens to run out faster, adding that the update does not affect existing tokens that are already loaded into the meter.
“Once a meter is scheduled, a customer receives an SMS notification and thereafter the update codes are sent to the customer upon purchasing their electricity tokens,” Oduor said.
“Our customers are required to update their meters as soon as they receive their codes to continue enjoying access to electricity,” She said.
“We are therefore kindly urging those who have not updated yet to purchase their tokens upon which they will receive their codes and be able to update their meters.”
The ‘Update Token Meter Yako’ campaign is part of an ongoing global exercise that targets all prepaid meters that use the Standard Transfer Specification (STS), a universal method to transfer tokens to prepaid meters that ensures the security of generated tokens.
All Kenya Power prepaid meters are on STS specification and therefore require to be updated.
