NAIROBI, Kenya, Aug 24 – Brand Kenya Board Chairman Dr Chris Kirubi and Communications Authority of Kenya Chairman Ngene Gituku on Wednesday took issue with the prevalence with which mobile phone calls are disconnected for technical reasons and not by the speaking parties; a phenomenon more popularly known as a dropped call.
Something which Dr Kirubi said was attributable to a failure by telcos to invest in infrastructure adequate to meet demand.
Call time refunds, he said, did little to remedy the shortcoming on the part of telcos.
“It doesn’t make sense when somebody sends me a message ‘I see you have dropped a call, I give you three minutes more in the future’. I don’t need those minutes. I need to speak. People who are doing this business they are taking too much money out of the business and they are not investing enough.”
“I was travelling in Switzerland and under the tunnel your phone works as well as it works when you’re out of the tunnel. Here you go into one bedroom, you move to the other room, the phone (network) has disappeared,” he said by way of example.
Sentiments shared by Gituku who called on him at his International Life House office on Wednesday.
“Even this business of we’re giving you three minutes and so on came about because of pressure from us. It is not enough, it doesn’t help I know because of course if you dropped a call it is dropped whether you get paid for it or not.”
“And I keep saying the same thing. When I go to Dubai, wherever I am, my phone is on throughout. I can talk any time, whether I am in the basement or 28th floor. Here you get into a lift and that’s it. You have to tell somebody ‘I’m entering a lift, we’ll talk’.”
CA Director General Francis Wangusi, without going into specifics, said they had therefore taken the remedial action of increasing the penalties imposed for the failure to meet licensing requirements and increasing their, “resources.”