KQ Chief Operating Officer Mbuvi Ngunze said due to the magnitude of expected traffic, Kenya Airways will ensure proper management of the situation by reducing backlog and resume normal operations.
Flight from Nairobi to Juba includes KQ 350, KQ1350, KQ 352 while those from Juba to Nairobi are KQ 351, KQ1351 and KQ353.
Travellers impacted by flight cancellations since Monday were asked to confirm travel arrangements by telephone or the airline’s website, rather than going to Jomo Kenyatta International Airport and South Sudan’s Juba Airport.
Those with travel plans in coming days have also been urged to contact the airline to obtain the latest flight status information before heading to the airports.
“Travellers are advised to monitor the airline website to be aware of continued flight information,” Ngunze said, “The safety of our guests and employees is the highest priority for Kenya Airways and we will work in coming days to resume normal service and to accommodate our guests.”
Ngunze added that any customers who require a change of reservation or an update on their connecting flights are kindly advised to contact the Kenya Airways.
On Monday the airline cancelled all its operations to and from Juba, after fighting broke out on Sunday night following an attempted coup.