Dubbed SkyPriority, the program will cater to Elite Plus, First and Business Class customers, providing priority check-in, priority baggage drop-off and priority boarding and security checks among other services.
KQ, a SkyTeam Alliance member, will implement phase one of SkyPriority in Kenya, Tanzania and Uganda by end March with plans of having the service in all destinations by the end of 2012.
The SkyPriority program is aimed at helping customers find their way around and travel faster through the airport, while enabling airport staff recognise and assist eligible customers.
The brand concept will be applied to each individual airline’s existing identity, enabling passengers to recognize SkyPriority services at any airport.
“This is the biggest collective SkyTeam project to date and a prime example of how our members are extensively working together to bring greater benefits to our customers,” said SkyTeam Managing Director Michael Wisbrun.
SkyPriority services will be branded at airports worldwide and include features such as the SkyPriority indicator displayed on eligible passengers’ boarding passes.
Jomo Kenyatta International Airport is one of six airports selected globally that will roll-out the SkyPriority program by March this year.
The program that was first introduced by Delta Air Lines in 2010 will gradually be implemented at over 800 stations in the course of the next few months, with a goal of reaching over 1,000 airports by early 2013.
With over 14,500 daily flights, SkyTeam’s 15 member airlines fly 487 million annual customers to 926 destinations in 173 countries offering over 490 lounges worldwide.