The Samsung Galaxy phone
NAIROBI, Kenya, Jun 14 – Samsung Electronics East Africa will this weekend host a free service and technical assistance camp in Nairobi for users of the Samsung mobile range of products.
The three-day free service camp that kicked off on Friday outside Hazina Trade Centre (Nakumatt Lifestyle), will feature free inspection and servicing of Samsung phones and special discounts on spare parts and accessories.
Samsung Electronics East Africa Chief Operating Officer Robert Ngeru explained that the free camp is part of the firm’s commitment to provide convenient after sales service to Samsung customers.
The camp, he added will also act as a platform to train Samsung hand held device holders on product usage particularly on new generation applications.
“The free service camp is open to all owners of Samsung mobile phones, tablets as well as cameras. During this camp you have the chance to find out if there is a new upgrade to make your device function even better or to do a spot check and get absolutely free expert advice on any problem that your device may have,” he pointed out.
The free service camp comes hot on heels of the recent confirmation that customers purchasing the Galaxy S4 would be entitled to Accidental Damage from Handling (ADH) warranty, which covers screen and liquid damage to the Galaxy S4 at no extra cost for the East African region.
Samsung is further anchoring its service delivery by developing a pool of skilled technicians and exclusive service experts to handle growing demand of local after sales service support through the Samsung Engineering Academy.
Trainees graduating from the Samsung Electronics Engineering Academy are comprehensively trained to repair and service a broad range of digital consumer electronic appliances such as LCD TVs, Smart phones, refrigerators, air conditioners and laptops among other appliances.
