Mutunga takes Judiciary customer service online

Chief Justice and President of the Supreme Court of Kenya Dr Willy Mutunga/ CAPITAL FM NEWS FILE

NAIROBI, Kenya, May 29 – Chief Justice Willy Mutunga on Tuesday morning launched an online Judiciary Service Desk to receive reports on performance of judicial officials.

The help desk will provide a forum where clients and members of staff in the Judiciary could report complaints including those of unethical conduct, harassment and conflict of interest.

Users will be required to send a text message to 5434 or an email to servicedesk@judiciary.go.ke following a successful two month trial of the system.

The CJ insisted that the desk will purely be used to check service delivery.

“This office will not be used for witch-hunt nor for any ulterior motives; neither will it be used as a front for appeals or challenging judicial decisions. The office exercises administrative powers as by law entrusted upon the office of the Chief Justice and whenever need arises matters will be referred to the Judicial Service Commission (JSC) which exercises powers to discipline,” he said.

According to the CJ the service desk, which now transits from being manual to automated, will allow for improved service to the public; optimise the response time to requests and complains, build public trust, ensure transparency and increase the collaboration both internally and externally.

Mutunga also announced the appointment of liaison officers from the office of the judicial ombudsman to court stations across the country for decentralising complaint mechanisms and access to clients in all the counties.

“These officers have been trained on the functionalities of the service desk and hence complaints will be resolved in fixed timelines,” added the CJ.

A complainant will receive an alert acknowledging the delivery of the complaint within 10 minutes of submitting it, while the judicial officials will be expected to give a response on the status of the issue in question to the judicial ombudsman within 16 hours.

Mutunga who spoke during a ceremony to award those who had submitted the best courtroom designs after a recent campaign affirmed that the Judiciary will work tirelessly to ensure transparency in the delivery of justice.

He assured that future court designs will incorporate amenities that respond to the respective needs of the users.

“Access to justice has many components, a major component being access to physical contact with a court. Members of the public ought to access court facilities that are located at reasonable distances from their locality,” he promised assuring that court designs will be made friendly to the users.

Nairobi based architect Anthony Macharia emerged as the overall winner in the competition that has run for three months, scooping the Sh500, 000 award.

The CJ expressed optimism that the new courts will embody the new Judiciary that derives the power from the people, upholds equality and impartiality.

Among the concerns noted by the adjudicating panel in the various designs submitted was the need for courtrooms to be spacious, airy, having clear signage, clean separate washrooms for genders and enough lighting.

LORDRICK MAYABI

Lordrick is a graduate of the University of Nairobi with a bachelor’s degree in broadcast journalism. He is passionate about political and governance issues. He also takes keen interest in human rights matters, justice and is fond of sports.

  • Gloria

    Same script,old cast.How comes our ‘able’ CJ didnt take any action
    against the rogue Nakuru magistrate,a one FELIX MUTINDA KOMBO,yet his
    office was furnished,even by the media,all the sustainable evidence to
    prove of his evil ways?!Even video clips and a number of fotos of
    him(dated mid last year,2012) and naked UNDERAGE students whose only
    crime is to go for clinicals(the mandatory judiciary attachment for one
    to complete his undergraduate Law degree).Infact they all deduced to
    multiple rapes.The affected female students all lodged formal complaints
    and nothing was acted on,afterwhich he(the magistrate)bragged that he
    gets away with everything,since he’z the CJ cousin,and the former even
    knows his weaknesses with ladies.Only God can save the Judiciary.Shollei’z
    scenario is even icing of the cake,if you go to nakuru law courts,you
    risk being raped.Today it might have been them,tomorrow it’ll be you or
    your daughter or even mum.Almighty have mercy on us.