One thought on “WENGER-ARMS”

  1. Great insight… I agree especially with “Choosing to offer low benefits at low costs, however does not by any means imply that a poor customer experience is acceptable. Leaders must learn to see their businesses through the eyes of their customers and do whatever it takes to deliver value for the customer.”
    The value based strategy should ensure customer experience remains at the core.

Leave a Reply

Your email address will not be published. Required fields are marked *