{"id":776581,"date":"2025-07-23T15:21:31","date_gmt":"2025-07-23T12:21:31","guid":{"rendered":"https:\/\/www.capitalfm.co.ke\/news\/?p=776581"},"modified":"2025-07-23T15:21:42","modified_gmt":"2025-07-23T12:21:42","slug":"revamped-dci-call-centre-adds-real-time-tracking-whatsapp-support","status":"publish","type":"post","link":"https:\/\/www.capitalfm.co.ke\/news\/2025\/07\/revamped-dci-call-centre-adds-real-time-tracking-whatsapp-support\/","title":{"rendered":"Revamped DCI Call Centre adds real-time tracking, WhatsApp support"},"content":{"rendered":"\n<p><strong>NAIROBI, Kenya, Jul 23 \u2014 The Directorate of Criminal Investigations (DCI) has on-boarded real-time case tracking and an advanced management system<\/strong> <strong>capabilities on its revamped Call Centre<\/strong>.<\/p>\n\n\n\n<p>The agency is promising safer, and more anonymous reporting under the \u2018Fichua kwa DCI\u2019 platform which integrates a dedicated WhatsApp number (0709 570 000) to the existing toll-free line (0800 722 203).<\/p>\n\n\n\n<p>Other improvements include a power backup inverter and a recovery server, making the system more reliable and user-friendly.<\/p>\n\n\n\n<p>Launched on Tuesday by Interior Cabinet Secretary Kipchumba Murkomen, British High Commissioner Neil Wigan, and Inspector General of Police Douglas Kanja, the platform builds on a five-year partnership between Kenya and the UK.<\/p>\n\n\n\n<p>\u201cPeople-centered policing is at the heart of our efforts to strengthen accountability and public safety,\u201d Murkomen said. <\/p>\n\n\n\n<p>\u201cThe upgraded Fichua Kwa DCI Centre is a major step forward in improving the effectiveness of our National Police Service.\u201d<\/p>\n\n\n\n<p>Established in 2020, the call centre has helped resolve serious and complex crimes \u2014 including murder, terrorism, human trafficking, and narcotics smuggling \u2014 by enabling members of the public to share information confidentially.<\/p>\n\n\n\n<p>The British High Commissioner praised the centre\u2019s impact, noting that the upgrades will boost public participation and enhance early interventions in tackling crime.<\/p>\n\n\n\n<p>\u201cWe hope that this upgrade will empower the public to speak out confidently and confidentially, enhance transparency, promote proactive investigations, and strengthen Kenya\u2019s national security,\u201d Wigan said.<\/p>\n\n\n\n<p>Inspector General Douglas Kanja described the initiative as a testament to the National Police Service\u2019s commitment to community-oriented policing, reinforcing trust between law enforcement and the public.<\/p>\n\n\n\n<p>Other senior officials present included Deputy Inspector General\u2013APS Gilbert Masengeli, DCI Director Mohamed Amin, and Deputy DCI John Onyango.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The agency is promising safer, and more anonymous reporting under the \u2018Fichua kwa DCI\u2019 platform which integrates a dedicated WhatsApp number (0709 570 000) to the existing toll-free line (0800 722 203).<\/p>\n","protected":false},"author":14289,"featured_media":776590,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4625,26],"tags":[17376,1811,16797,25249,491,1862,18616],"coauthors":[2146],"class_list":["post-776581","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-national-news","category-top-stories","tag-british-high-commissiomn","tag-dci","tag-douglas-kanja","tag-fichua-kwa-dci","tag-kenya","tag-kipchumba-murkomen","tag-neil-wigan"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.7.1 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Revamped DCI Call Centre adds real-time tracking, WhatsApp support &#187; Capital News<\/title>\n<meta name=\"description\" content=\"The agency is promising safer, and more anonymous reporting under the \u2018Fichua kwa DCI\u2019 platform which integrates a dedicated WhatsApp number (0709 570 000) to the existing toll-free line (0800 722 203). - Kenya breaking news | Kenya news today | Capitalfm.co.ke\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.capitalfm.co.ke\/news\/2025\/07\/revamped-dci-call-centre-adds-real-time-tracking-whatsapp-support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Revamped DCI Call Centre adds real-time tracking, WhatsApp support\" \/>\n<meta property=\"og:description\" content=\"The agency is promising safer, and more anonymous reporting under the \u2018Fichua kwa DCI\u2019 platform which integrates a dedicated WhatsApp number (0709 570 000) to the existing toll-free line (0800 722 203). - Kenya breaking news | Kenya news today | Capitalfm.co.ke\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.capitalfm.co.ke\/news\/2025\/07\/revamped-dci-call-centre-adds-real-time-tracking-whatsapp-support\/\" \/>\n<meta property=\"og:site_name\" content=\"Capital News\" \/>\n<meta property=\"article:publisher\" content=\"http:\/\/facebook.com\/capitalfmkenya\" \/>\n<meta property=\"article:author\" content=\"https:\/\/www.facebook.com\/makong.bruhan\" \/>\n<meta property=\"article:published_time\" content=\"2025-07-23T12:21:31+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-07-23T12:21:42+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.capitalfm.co.ke\/news\/files\/2025\/07\/de6d226e-632c-4491-a02a-976a9f777d4c.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1280\" \/>\n\t<meta property=\"og:image:height\" content=\"853\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"BRUHAN MAKONG\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@makongbruhan70\" \/>\n<meta name=\"twitter:site\" content=\"@capitalfmkenya\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"BRUHAN MAKONG\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.capitalfm.co.ke\\\/news\\\/2025\\\/07\\\/revamped-dci-call-centre-adds-real-time-tracking-whatsapp-support\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.capitalfm.co.ke\\\/news\\\/2025\\\/07\\\/revamped-dci-call-centre-adds-real-time-tracking-whatsapp-support\\\/\"},\"author\":{\"name\":\"BRUHAN MAKONG\",\"@id\":\"https:\\\/\\\/www.capitalfm.co.ke\\\/news\\\/#\\\/schema\\\/person\\\/e8f90509eb1c7cb2336169485cf7e562\"},\"headline\":\"Revamped DCI Call Centre adds real-time tracking, WhatsApp support\",\"datePublished\":\"2025-07-23T12:21:31+00:00\",\"dateModified\":\"2025-07-23T12:21:42+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.capitalfm.co.ke\\\/news\\\/2025\\\/07\\\/revamped-dci-call-centre-adds-real-time-tracking-whatsapp-support\\\/\"},\"wordCount\":278,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\\\/\\\/www.capitalfm.co.ke\\\/news\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.capitalfm.co.ke\\\/news\\\/2025\\\/07\\\/revamped-dci-call-centre-adds-real-time-tracking-whatsapp-support\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.capitalfm.co.ke\\\/news\\\/files\\\/2025\\\/07\\\/de6d226e-632c-4491-a02a-976a9f777d4c.jpg\",\"keywords\":[\"British High Commissiomn\",\"DCI\",\"Douglas Kanja\",\"Fichua kwa DCI\",\"Kenya\",\"Kipchumba Murkomen\",\"Neil Wigan\"],\"articleSection\":[\"NATIONAL NEWS\",\"Top stories\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/www.capitalfm.co.ke\\\/news\\\/2025\\\/07\\\/revamped-dci-call-centre-adds-real-time-tracking-whatsapp-support\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.capitalfm.co.ke\\\/news\\\/2025\\\/07\\\/revamped-dci-call-centre-adds-real-time-tracking-whatsapp-support\\\/\",\"url\":\"https:\\\/\\\/www.capitalfm.co.ke\\\/news\\\/2025\\\/07\\\/revamped-dci-call-centre-adds-real-time-tracking-whatsapp-support\\\/\",\"name\":\"Revamped DCI Call Centre adds real-time tracking, WhatsApp support &#187; Capital News\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.capitalfm.co.ke\\\/news\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.capitalfm.co.ke\\\/news\\\/2025\\\/07\\\/revamped-dci-call-centre-adds-real-time-tracking-whatsapp-support\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.capitalfm.co.ke\\\/news\\\/2025\\\/07\\\/revamped-dci-call-centre-adds-real-time-tracking-whatsapp-support\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.capitalfm.co.ke\\\/news\\\/files\\\/2025\\\/07\\\/de6d226e-632c-4491-a02a-976a9f777d4c.jpg\",\"datePublished\":\"2025-07-23T12:21:31+00:00\",\"dateModified\":\"2025-07-23T12:21:42+00:00\",\"description\":\"The agency is promising safer, and more anonymous reporting under the \u2018Fichua kwa DCI\u2019 platform which integrates a dedicated WhatsApp number (0709 570 000) to the existing toll-free line (0800 722 203). - Kenya breaking news | Kenya news today | Capitalfm.co.ke\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.capitalfm.co.ke\\\/news\\\/2025\\\/07\\\/revamped-dci-call-centre-adds-real-time-tracking-whatsapp-support\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.capitalfm.co.ke\\\/news\\\/2025\\\/07\\\/revamped-dci-call-centre-adds-real-time-tracking-whatsapp-support\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.capitalfm.co.ke\\\/news\\\/2025\\\/07\\\/revamped-dci-call-centre-adds-real-time-tracking-whatsapp-support\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.capitalfm.co.ke\\\/news\\\/files\\\/2025\\\/07\\\/de6d226e-632c-4491-a02a-976a9f777d4c.jpg\",\"contentUrl\":\"https:\\\/\\\/www.capitalfm.co.ke\\\/news\\\/files\\\/2025\\\/07\\\/de6d226e-632c-4491-a02a-976a9f777d4c.jpg\",\"width\":1280,\"height\":853,\"caption\":\"Established in 2020, the call centre has helped resolve serious and complex crimes \u2014 including murder, terrorism, human trafficking, and narcotics smuggling \u2014 by enabling members of the public to share information confidentially\\\/DCI\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.capitalfm.co.ke\\\/news\\\/2025\\\/07\\\/revamped-dci-call-centre-adds-real-time-tracking-whatsapp-support\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.capitalfm.co.ke\\\/news\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Revamped DCI Call Centre adds real-time tracking, WhatsApp support\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.capitalfm.co.ke\\\/news\\\/#website\",\"url\":\"https:\\\/\\\/www.capitalfm.co.ke\\\/news\\\/\",\"name\":\"Capital News\",\"description\":\"Kenya breaking news | Kenya news today | Capitalfm.co.ke\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.capitalfm.co.ke\\\/news\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.capitalfm.co.ke\\\/news\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.capitalfm.co.ke\\\/news\\\/#organization\",\"name\":\"Capital FM Kenya\",\"url\":\"https:\\\/\\\/www.capitalfm.co.ke\\\/news\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.capitalfm.co.ke\\\/news\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.capitalfm.co.ke\\\/news\\\/files\\\/2022\\\/10\\\/CapitalFM-Logovector.png\",\"contentUrl\":\"https:\\\/\\\/www.capitalfm.co.ke\\\/news\\\/files\\\/2022\\\/10\\\/CapitalFM-Logovector.png\",\"width\":1645,\"height\":1265,\"caption\":\"Capital FM Kenya\"},\"image\":{\"@id\":\"https:\\\/\\\/www.capitalfm.co.ke\\\/news\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"http:\\\/\\\/facebook.com\\\/capitalfmkenya\",\"https:\\\/\\\/x.com\\\/capitalfmkenya\",\"https:\\\/\\\/www.instagram.com\\\/capitalfmkenya\\\/\",\"http:\\\/\\\/www.youtube.com\\\/user\\\/capitalfmkenya\"]},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/www.capitalfm.co.ke\\\/news\\\/#\\\/schema\\\/person\\\/e8f90509eb1c7cb2336169485cf7e562\",\"name\":\"BRUHAN MAKONG\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/978c5ec18de3868bbae54f896e8ca8443febd5ef00f0d88e4ee017e23852158d?s=96&d=mm&r=g432b94c1da0bfd457e21ec6b983c28b9\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/978c5ec18de3868bbae54f896e8ca8443febd5ef00f0d88e4ee017e23852158d?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/978c5ec18de3868bbae54f896e8ca8443febd5ef00f0d88e4ee017e23852158d?s=96&d=mm&r=g\",\"caption\":\"BRUHAN MAKONG\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/makong.bruhan\",\"https:\\\/\\\/www.google.com\\\/url?sa=i&source=web&rct=j&url=https:\\\/\\\/ke.linkedin.com\\\/in\\\/bruhan-makong-90a359a8&ved=2ahUKEwjtgIbq88mQAxW0_gIHHWCeH3MQy_kOegQIBRAB&opi=89978449&cd&psig=AOvVaw2mN4zb8_fXGhBOvNRZp_dn&ust=1761844357816000\",\"https:\\\/\\\/x.com\\\/makongbruhan70\"],\"url\":\"https:\\\/\\\/www.capitalfm.co.ke\\\/news\\\/author\\\/bmakong\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Revamped DCI Call Centre adds real-time tracking, WhatsApp support &#187; Capital News","description":"The agency is promising safer, and more anonymous reporting under the \u2018Fichua kwa DCI\u2019 platform which integrates a dedicated WhatsApp number (0709 570 000) to the existing toll-free line (0800 722 203). - Kenya breaking news | Kenya news today | Capitalfm.co.ke","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.capitalfm.co.ke\/news\/2025\/07\/revamped-dci-call-centre-adds-real-time-tracking-whatsapp-support\/","og_locale":"en_US","og_type":"article","og_title":"Revamped DCI Call Centre adds real-time tracking, WhatsApp support","og_description":"The agency is promising safer, and more anonymous reporting under the \u2018Fichua kwa DCI\u2019 platform which integrates a dedicated WhatsApp number (0709 570 000) to the existing toll-free line (0800 722 203). - Kenya breaking news | Kenya news today | Capitalfm.co.ke","og_url":"https:\/\/www.capitalfm.co.ke\/news\/2025\/07\/revamped-dci-call-centre-adds-real-time-tracking-whatsapp-support\/","og_site_name":"Capital News","article_publisher":"http:\/\/facebook.com\/capitalfmkenya","article_author":"https:\/\/www.facebook.com\/makong.bruhan","article_published_time":"2025-07-23T12:21:31+00:00","article_modified_time":"2025-07-23T12:21:42+00:00","og_image":[{"width":1280,"height":853,"url":"https:\/\/www.capitalfm.co.ke\/news\/files\/2025\/07\/de6d226e-632c-4491-a02a-976a9f777d4c.jpg","type":"image\/jpeg"}],"author":"BRUHAN MAKONG","twitter_card":"summary_large_image","twitter_creator":"@makongbruhan70","twitter_site":"@capitalfmkenya","twitter_misc":{"Written by":"BRUHAN MAKONG","Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.capitalfm.co.ke\/news\/2025\/07\/revamped-dci-call-centre-adds-real-time-tracking-whatsapp-support\/#article","isPartOf":{"@id":"https:\/\/www.capitalfm.co.ke\/news\/2025\/07\/revamped-dci-call-centre-adds-real-time-tracking-whatsapp-support\/"},"author":{"name":"BRUHAN MAKONG","@id":"https:\/\/www.capitalfm.co.ke\/news\/#\/schema\/person\/e8f90509eb1c7cb2336169485cf7e562"},"headline":"Revamped DCI Call Centre adds real-time tracking, WhatsApp support","datePublished":"2025-07-23T12:21:31+00:00","dateModified":"2025-07-23T12:21:42+00:00","mainEntityOfPage":{"@id":"https:\/\/www.capitalfm.co.ke\/news\/2025\/07\/revamped-dci-call-centre-adds-real-time-tracking-whatsapp-support\/"},"wordCount":278,"commentCount":0,"publisher":{"@id":"https:\/\/www.capitalfm.co.ke\/news\/#organization"},"image":{"@id":"https:\/\/www.capitalfm.co.ke\/news\/2025\/07\/revamped-dci-call-centre-adds-real-time-tracking-whatsapp-support\/#primaryimage"},"thumbnailUrl":"https:\/\/www.capitalfm.co.ke\/news\/files\/2025\/07\/de6d226e-632c-4491-a02a-976a9f777d4c.jpg","keywords":["British High Commissiomn","DCI","Douglas Kanja","Fichua kwa DCI","Kenya","Kipchumba Murkomen","Neil Wigan"],"articleSection":["NATIONAL NEWS","Top stories"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/www.capitalfm.co.ke\/news\/2025\/07\/revamped-dci-call-centre-adds-real-time-tracking-whatsapp-support\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/www.capitalfm.co.ke\/news\/2025\/07\/revamped-dci-call-centre-adds-real-time-tracking-whatsapp-support\/","url":"https:\/\/www.capitalfm.co.ke\/news\/2025\/07\/revamped-dci-call-centre-adds-real-time-tracking-whatsapp-support\/","name":"Revamped DCI Call Centre adds real-time tracking, WhatsApp support &#187; Capital News","isPartOf":{"@id":"https:\/\/www.capitalfm.co.ke\/news\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.capitalfm.co.ke\/news\/2025\/07\/revamped-dci-call-centre-adds-real-time-tracking-whatsapp-support\/#primaryimage"},"image":{"@id":"https:\/\/www.capitalfm.co.ke\/news\/2025\/07\/revamped-dci-call-centre-adds-real-time-tracking-whatsapp-support\/#primaryimage"},"thumbnailUrl":"https:\/\/www.capitalfm.co.ke\/news\/files\/2025\/07\/de6d226e-632c-4491-a02a-976a9f777d4c.jpg","datePublished":"2025-07-23T12:21:31+00:00","dateModified":"2025-07-23T12:21:42+00:00","description":"The agency is promising safer, and more anonymous reporting under the \u2018Fichua kwa DCI\u2019 platform which integrates a dedicated WhatsApp number (0709 570 000) to the existing toll-free line (0800 722 203). - Kenya breaking news | Kenya news today | Capitalfm.co.ke","breadcrumb":{"@id":"https:\/\/www.capitalfm.co.ke\/news\/2025\/07\/revamped-dci-call-centre-adds-real-time-tracking-whatsapp-support\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.capitalfm.co.ke\/news\/2025\/07\/revamped-dci-call-centre-adds-real-time-tracking-whatsapp-support\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.capitalfm.co.ke\/news\/2025\/07\/revamped-dci-call-centre-adds-real-time-tracking-whatsapp-support\/#primaryimage","url":"https:\/\/www.capitalfm.co.ke\/news\/files\/2025\/07\/de6d226e-632c-4491-a02a-976a9f777d4c.jpg","contentUrl":"https:\/\/www.capitalfm.co.ke\/news\/files\/2025\/07\/de6d226e-632c-4491-a02a-976a9f777d4c.jpg","width":1280,"height":853,"caption":"Established in 2020, the call centre has helped resolve serious and complex crimes \u2014 including murder, terrorism, human trafficking, and narcotics smuggling \u2014 by enabling members of the public to share information confidentially\/DCI"},{"@type":"BreadcrumbList","@id":"https:\/\/www.capitalfm.co.ke\/news\/2025\/07\/revamped-dci-call-centre-adds-real-time-tracking-whatsapp-support\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.capitalfm.co.ke\/news\/"},{"@type":"ListItem","position":2,"name":"Revamped DCI Call Centre adds real-time tracking, WhatsApp support"}]},{"@type":"WebSite","@id":"https:\/\/www.capitalfm.co.ke\/news\/#website","url":"https:\/\/www.capitalfm.co.ke\/news\/","name":"Capital News","description":"Kenya breaking news | Kenya news today | Capitalfm.co.ke","publisher":{"@id":"https:\/\/www.capitalfm.co.ke\/news\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.capitalfm.co.ke\/news\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.capitalfm.co.ke\/news\/#organization","name":"Capital FM Kenya","url":"https:\/\/www.capitalfm.co.ke\/news\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.capitalfm.co.ke\/news\/#\/schema\/logo\/image\/","url":"https:\/\/www.capitalfm.co.ke\/news\/files\/2022\/10\/CapitalFM-Logovector.png","contentUrl":"https:\/\/www.capitalfm.co.ke\/news\/files\/2022\/10\/CapitalFM-Logovector.png","width":1645,"height":1265,"caption":"Capital FM Kenya"},"image":{"@id":"https:\/\/www.capitalfm.co.ke\/news\/#\/schema\/logo\/image\/"},"sameAs":["http:\/\/facebook.com\/capitalfmkenya","https:\/\/x.com\/capitalfmkenya","https:\/\/www.instagram.com\/capitalfmkenya\/","http:\/\/www.youtube.com\/user\/capitalfmkenya"]},{"@type":"Person","@id":"https:\/\/www.capitalfm.co.ke\/news\/#\/schema\/person\/e8f90509eb1c7cb2336169485cf7e562","name":"BRUHAN MAKONG","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/978c5ec18de3868bbae54f896e8ca8443febd5ef00f0d88e4ee017e23852158d?s=96&d=mm&r=g432b94c1da0bfd457e21ec6b983c28b9","url":"https:\/\/secure.gravatar.com\/avatar\/978c5ec18de3868bbae54f896e8ca8443febd5ef00f0d88e4ee017e23852158d?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/978c5ec18de3868bbae54f896e8ca8443febd5ef00f0d88e4ee017e23852158d?s=96&d=mm&r=g","caption":"BRUHAN MAKONG"},"sameAs":["https:\/\/www.facebook.com\/makong.bruhan","https:\/\/www.google.com\/url?sa=i&source=web&rct=j&url=https:\/\/ke.linkedin.com\/in\/bruhan-makong-90a359a8&ved=2ahUKEwjtgIbq88mQAxW0_gIHHWCeH3MQy_kOegQIBRAB&opi=89978449&cd&psig=AOvVaw2mN4zb8_fXGhBOvNRZp_dn&ust=1761844357816000","https:\/\/x.com\/makongbruhan70"],"url":"https:\/\/www.capitalfm.co.ke\/news\/author\/bmakong\/"}]}},"_links":{"self":[{"href":"https:\/\/www.capitalfm.co.ke\/news\/wp-json\/wp\/v2\/posts\/776581","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.capitalfm.co.ke\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.capitalfm.co.ke\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.capitalfm.co.ke\/news\/wp-json\/wp\/v2\/users\/14289"}],"replies":[{"embeddable":true,"href":"https:\/\/www.capitalfm.co.ke\/news\/wp-json\/wp\/v2\/comments?post=776581"}],"version-history":[{"count":0,"href":"https:\/\/www.capitalfm.co.ke\/news\/wp-json\/wp\/v2\/posts\/776581\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.capitalfm.co.ke\/news\/wp-json\/wp\/v2\/media\/776590"}],"wp:attachment":[{"href":"https:\/\/www.capitalfm.co.ke\/news\/wp-json\/wp\/v2\/media?parent=776581"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.capitalfm.co.ke\/news\/wp-json\/wp\/v2\/categories?post=776581"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.capitalfm.co.ke\/news\/wp-json\/wp\/v2\/tags?post=776581"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/www.capitalfm.co.ke\/news\/wp-json\/wp\/v2\/coauthors?post=776581"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}