Huduma centres to be rolled out nationwide, says Waiguru

April 9, 2014 3:21 pm
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A Huduma Centre in Nairobi's Makadara. The centres will offer various services, including renewal of driving licences, national IDs and NHIF registration among others. Photo/ COURTESY
A Huduma Centre in Nairobi’s Makadara. The centres will offer various services, including renewal of driving licences, national IDs and NHIF registration among others. Photo/ COURTESYVICTOR

, NAIROBI, Kenya, Apr 9 – The government plans to set up 14 additional locations for the Huduma Centre project to boost operations across the country in the next three months.

Devolution and Planning Cabinet Secretary Anne Waiguru says the centres will offer various services, including renewal of driving licences, national IDs and NHIF registration among others.

“These are only initial services. More citizen-focused services are currently being prepared in readiness to be deployed at Huduma Centres countrywide,” she added.

“Before the end of the financial year we will have major towns with the Huduma Centre, already we are in the process of rolling that out and we have centres in City Square, Makadara and Machakos.”

“And we will continue to standardise the public service that is provided at these centres because we recognise as a government whether you are the national level or county level we are serving the same public therefore we need to harmonise the service that we are providing to the Kenyan people.”

Speaking during a tour of the facility at the Teleposta Towers on Wednesday afternoon, Waiguru also announced plans to digitise the project’s operations to enhance efficiency and effectiveness.

“As soon as July comes we will start automating the 14 centres and providing the services electronically. In the next seven or eight months we should be able at least to get the first level of the automated service online; in the next two to three years we should be either to get your service online completely and for those who want to come to the Huduma Centres will be able to do that as well,” she confirmed.

“With this, the Huduma Kenya programme will soon introduce e-huduma web portal to provide the same services online and the m-huduma platform to provide government services through the mobile phone.”

Kenyans interviewed by Capital FM News beat have lauded the new initiative, and welcomed the government’s plans to set up more centers across the country.

“I wanted to replace my identity card, I have not been in the position to replace it, the queue was long and the service was slow.”

“I came here to register for welfare, the service is good because I have been here for about an hour and I have been served.”

“I was coming to check and see how I can replace my ID that was stolen and I have been assisted effectively.”

“Sometimes I come here to pick or drop my letters so I find the service to be fine and I am very happy and content with their services.”

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