Civil servants will be expected to exhibit high disciplinary standards as well as professionalism that will aid the delivery of services. FILE/Photo.
Taskforce chairman Stephen Mutoro said on Friday that the policy would be ready by the first week of December as the country moves towards the public service reforms enshrined in the Constitution.
He said the policy would come up with several yardsticks that would streamline the public service and align the performance of workers with their respective salaries.
“A number of civil servants either do not report for duty while some of them make technical appearance in their offices and that is why we want to transform it so that we can have a civil servant who is actually available in office,” he said, adding that “We hope the issue of jackets hanging on seats and that kind of thing is going to change completely,” he added.
Mutoro further explained that the taskforce would ensure that the policy was actually implemented so that its fruits can be realised.
Civil servants will be expected to exhibit high disciplinary standards as well as professionalism that will aid the delivery of services.
“We will probably have an advisory committee that will be advising the Cabinet Secretary responsible for public service on those kind of issues because we cannot bring up parameters and we don’t have an institutional mechanism to police them,” he explained.
The taskforce will also be charged with reviewing all existing laws and regulations that touch on Article 232 of the Constitution of public service.
Mutoro said his team has already completed the literature review and the Draft Inception Report.
“The outline of the Draft Policy Paper is also ready and the team will be having a four days retreat in Naivasha from October 24 to 27 to complete it,” he said.
He added that the policy would also help members of the public know when to expect the delivery of certain public services and the kind of punitive measures that would be employed in the event that the services were not actualised.
The policy will also establish a system through which Kenyans can report civil servants who did not deliver.
“We do not want to be seen to be using the carrot and stick but rules and regulations have to be adhered to. We want to extend these supervision powers to the citizens so that it is not just the civil service,” he said.
The taskforce will also visit 10 selected Counties from each of the former provinces to seek public contributions on their expectations on service delivery from civil servants.
The visits are scheduled to take place between November 12 to 17.
“The taskforce will also invite views from the public which can be submitted on our website, Facebook and Twitter accounts as well as written memorandum to be dropped off at our offices at the Kenyatta International Conference Center and at the District Commissioners’ offices countrywide,” he said.
Public Service Minister Dalmas Otieno has previously announced that his ministry is committed to ensure Kenyans get quality service from civil servants.
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