NAIROBI, Kenya, Sep 20 – Traffic offenders can now pay fines through their mobile phones, in the Judiciary’s latest attempt to speed up service delivery.
The system dubbed ‘Faini Chap Chap’ will be available at the Milimani and Kibera law courts on a pilot phase basis and is expected to save traffic offenders from long queues when paying fines.
Chief Registrar Gladys Shollei said on Thursday that the system is aimed at improving the delivery of justice as part of the ongoing reforms in the Judiciary.
“The process of paying the fine is even more excruciating than the pinch it has on your wallet or your purse. Once a person has been fined, they have to wait in the cells while their relative goes to find the cash, runs to the bank or to a cash office, pay it then go back and have the file retrieved. They check the record and then try to get the release order for the person. Sometimes after your friend has finished this process, you have already been taken back to the cells,” she stated.
She said it will also increase the speed of handling traffic cases.
“The Judiciary is committed to being people focused in our service delivery. As you know, the new constitutional dispensation places a burden on the Judiciary to use adaptive technology in order to ensure equitable access to an expeditious delivery of service,” she explained.
She pointed out that following the pilot programme, the system will be rolled out in all other traffic courts countrywide.
“Kenyans have always complained that it takes too long to get service in the Judiciary. Now with the launch of this system services will be delivered in a faster and more efficient way,” she stated.
The seven-step mobile based solution is accessed through the Judiciary’s pay bill number 583400 on M-Pesa. The Kibera and Milimani courts have been assigned codes 1135 and 1170 respectively.
To make a payment, users will enter the Judiciary pay bill followed by court code number, case or file number and the amount to be paid as below: Select pay bill, enter pay bill No 583400, enter account no, that is (court code, case of file no.), enter amount , enter M-Pesa PIN, confirm details and press OK.
The move to turn to mobile money to speed up access to justice adds to other initiatives adopted by the bench in a bid to shed off its tainted image of corruption and high handedness.
The courts are already using video conferencing solutions where judges conduct virtual appearances, thereby reducing the frequency of travel and costs associated with transporting judicial officers, paralegal staff, witnesses and advocates to court.
The arbiter of conflicts has also embarked on digitising all rulings delivered by Kenyan courts. So far, more than 100 million pages of High Court rulings and 10,000 Court of Appeal records have been converted into electronic format for easy access.