We’ve all had those moments on the phone that we can’t, for the life of us, understand why the person on the end of the line makes things awkward. It could be the long pauses, or maybe awkward introductions, or perhaps the person is just blatantly rude!

Sharon Mundia and Susan Wong listed down some of their biggest pet peeves when it comes to phone etiquette and if you’ve got any that you can’t seem to stand yourself, comment below.

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