{"id":73213,"date":"2021-08-10T12:31:42","date_gmt":"2021-08-10T09:31:42","guid":{"rendered":"https:\/\/www.capitalfm.co.ke\/business\/?p=73213"},"modified":"2021-08-10T12:31:42","modified_gmt":"2021-08-10T09:31:42","slug":"84pc-of-kenyans-say-digital-devices-services-have-improved-their-daily-lives","status":"publish","type":"post","link":"https:\/\/www.capitalfm.co.ke\/business\/2021\/08\/84pc-of-kenyans-say-digital-devices-services-have-improved-their-daily-lives\/","title":{"rendered":"84pc of Kenyans say digital devices, services have improved their daily lives"},"content":{"rendered":"<p><strong>NAIROBI, Kenya, Aug 10 &#8211; Digital devices and services have improved the daily lives of 84 percent of Kenyans \u2013 while nearly one third said that it had boosted their incomes. <\/strong><\/p>\n<p>These are among the key findings of a unique cross-country survey that provides a comprehensive and timely assessment of how Kenya\u2019s aggressive investments in core digital infrastructure are having an impact at the level of individual Kenyans.<\/p>\n<p>\u201cWith Kenya now embracing its digital economy as the foundation for creating an empowered society, it\u2019s critical to capture how that is currently playing out in the everyday digital experience of Kenyans across the country,\u201d said Naoko Koyama of Dalberg Advisors.<\/p>\n<p>Naoko is the lead author of a report: \u201cKenya\u2019s Digital Economy: A People\u2019s Perspective\u201d which has been funded by the Omidyar Network.<\/p>\n<p>\u201cGiven Kenya\u2019s role as a regional leader in digital penetration and usage, we recognise the importance of capturing Kenyan\u2019s perception on access, usage and impact of digital devices and services on their social and economic lives,\u201d she added.<\/p>\n<p>The survey highlights uptake in areas beyond mobile money including usage of digital services for supporting livelihoods, e-commerce and e-governance.<\/p>\n<p>The Study reveals that 94 percent of Kenyans use mobile money and 27 percent use e-governance services. 45 percent anticipate that the Huduma Namba will improve access to and usage of digital services.<\/p>\n<p>The report is based on responses to a nationally representative survey conducted between November-December 2020 of more than 2400 Kenyans.<\/p>\n<p>This survey offers a \u201cpeople-centred\u201d perspective that can be used by stakeholders to understand where to direct new investments as well as develop relevant policies that can accelerate Kenya\u2019s next stage of digital development&#8212;one that can boost the livelihoods of Kenyans across the country at all income levels.<\/p>\n<p>Despite the country\u2019s undisputable digital transformation, the study revealed critical areas that if addressed would further deepen Kenyans\u2019 participation in digital economy.<\/p>\n<p>For instance, the report finds that the national addressing system presents a critical opportunity within ongoing government efforts to unlock more e-commerce and digital trade opportunities. 40 percent of e-commerce platform users reported challenges in receiving deliveries due to lack of precise street addresses and logistics complications.<\/p>\n<p>It also finds that efforts to address digital safety concerns are becoming an increasingly important factor in supporting Kenyans\u2019 embrace of digital services.<\/p>\n<p>\u201cMany Kenyans are concerned about digital fraud and 30 percent report they have experienced it. 71 percent of small business owners and self-employed people say concerns about digital fraud limit their usage of digital services for business,\u201d the report says.<\/p>\n<p>Additionally, the study finds that greater user awareness and more robust redressal mechanisms are needed to enhance users\u2019 protection. However, regulatory changes aimed at providing greater protection for individuals and businesses in their digital usage are already underway in Kenya, and globally.<\/p>\n<p>The study reveals that access to hands-on support is critical in helping Kenyans deepen their use of some digital services. 81 percent of e-governance users have used Huduma Centres for support.<\/p>\n<p>The study also confirms that Kenyans who are geographically, financially, or socially vulnerable are more likely to use only basic digital services&#8211;like sending and receiving payment on their mobile phones or topping up air-time.<\/p>\n<p>The study goes a step further by pointing out where the divide is most evident. Eighty-five percent of rural residents with lower than primary education, 45 percent people with disabilities, 44 percent of older people, and 37 percent of adult farmers \/ homemakers use only basic digital services or no digital services at all.<\/p>\n<p>With regards to the gender divide, our study also corroborates the commonly understood gender divide in Kenya &#8211; 35% of women are advanced digital services users, compared to 54% of men.<\/p>\n<p>The study sheds light on how through concerted effort and intervention, some advanced digital services that are reaching some portions of \u201ctypically left-behind\u201d segments and helping to improve lives. A case in point being the agtech platforms which are transforming small-scale farmers, most of whom are female farmers, into agribusiness through digital capacity building and access to markets.<\/p>\n<p>\u201cThe next few years offer an opportunity to build on Kenya\u2019s exceptional digital progress&#8211;and to embrace lessons from surveys like this to advance the nation\u2019s commitment to ensuring every citizen, enterprise and organization is participating in the digital economy,\u201d said Robert Karanja, Director of Responsible Technology at Omidyar Network.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>NAIROBI, Kenya, Aug 10 &#8211; Digital devices and services have improved the daily lives of 84 percent of Kenyans \u2013 while nearly one third said that it had boosted their incomes. These are among the key findings of a unique cross-country survey that provides a comprehensive and timely assessment of how Kenya\u2019s aggressive investments in [&hellip;]<\/p>\n","protected":false},"author":13754,"featured_media":69511,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1,687],"tags":[934],"coauthors":[],"class_list":["post-73213","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-kenya","category-top-stories","tag-featured"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.7.1 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Most Kenyans say digital devices, services have improved their daily lives<\/title>\n<meta name=\"description\" content=\"The survey highlights uptake in areas beyond mobile money including usage of digital services for supporting livelihoods and 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Her specialist areas are financial news, economic reporting, technology, corporate and development news.","url":"https:\/\/www.capitalfm.co.ke\/business\/author\/margaret\/"}]}},"_links":{"self":[{"href":"https:\/\/www.capitalfm.co.ke\/business\/wp-json\/wp\/v2\/posts\/73213","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.capitalfm.co.ke\/business\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.capitalfm.co.ke\/business\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.capitalfm.co.ke\/business\/wp-json\/wp\/v2\/users\/13754"}],"replies":[{"embeddable":true,"href":"https:\/\/www.capitalfm.co.ke\/business\/wp-json\/wp\/v2\/comments?post=73213"}],"version-history":[{"count":0,"href":"https:\/\/www.capitalfm.co.ke\/business\/wp-json\/wp\/v2\/posts\/73213\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.capitalfm.co.ke\/business\/wp-json\/wp\/v2\/media\/69511"}],"wp:attachment":[{"href":"https:\/\/www.capitalfm.co.ke\/business\/wp-json\/wp\/v2\/media?parent=73213"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.capitalfm.co.ke\/business\/wp-json\/wp\/v2\/categories?post=73213"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.capitalfm.co.ke\/business\/wp-json\/wp\/v2\/tags?post=73213"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/www.capitalfm.co.ke\/business\/wp-json\/wp\/v2\/coauthors?post=73213"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}