{"id":113302,"date":"2026-03-09T17:30:49","date_gmt":"2026-03-09T14:30:49","guid":{"rendered":"https:\/\/www.capitalfm.co.ke\/business\/?p=113302"},"modified":"2026-03-09T16:39:51","modified_gmt":"2026-03-09T13:39:51","slug":"why-global-technology-and-bpo-firms-are-scaling-in-kenya","status":"publish","type":"post","link":"https:\/\/www.capitalfm.co.ke\/business\/2026\/03\/why-global-technology-and-bpo-firms-are-scaling-in-kenya\/","title":{"rendered":"Why global technology and BPO firms are scaling in Kenya"},"content":{"rendered":"

By Brenda Mbathi <\/strong><\/p>\n

NAIROBI, Kenya, Mar 9 – As Kenya prepares to host the Kenya International Investment Conference (KIICO) in a few weeks, global investors are increasingly asking not why Kenya, but why now. The answer lies in a convergence of digital readiness, talent availability, infrastructure maturity, and policy alignment that has positioned the country as a credible base for globally integrated technology and business services. <\/strong><\/p>\n

In an era where global business is increasingly digital, location decisions are shaped less by geography and more by capability. Companies seek environments where people, systems, and regulations can support operations at scale. Kenya stands out because many of these conditions are already firmly in place.<\/p>\n

At the centre of this readiness is a digitally fluent population. Kenya\u2019s mobile penetration exceeds 138 percent, with more than 40 million mobile money users transacting over USD 65 billion annually, the equivalent of roughly USD 178 million every day. This scale of digital engagement reflects a workforce and consumer base that is comfortable operating online, a critical advantage for technology and Business Process Outsourcing (BPO) firms.<\/p>\n

For companies expanding into new markets, this familiarity matters. Firms prefer locations where employees and customers already interact seamlessly with digital platforms. In Kenya, this adoption is supported by strong connectivity. The country is linked to six undersea fibre-optic cables and more than 20,000 kilometres of terrestrial fibre, alongside over 1.5 million internet subscriptions.<\/p>\n

Over the past decade, this infrastructure has helped position Nairobi as a regional technology hub, attracting data centres, innovation hubs, and global service providers. As a result, Kenya is increasingly embedded in international service delivery networks.<\/p>\n

Globally, the Global Business Services (GBS) market was valued at approximately USD 1.3 trillion in 2023, with BPO accounting for about 15 percent and projected to reach USD 194 billion by 2025. Demand for outsourced services continues to grow, and Africa\u2019s BPO market is expected to approach USD 20 billion by 2030, expanding faster than the global average.<\/p>\n

Kenya is well positioned to capture a growing share of this market. The country\u2019s BPO sector represents roughly 40 percent of its broader GBS industry and is valued at about USD 270 million in 2025. With sustained investment and market growth, the sector could approach USD 1 billion by 2030.<\/p>\n

Talent remains central to this trajectory. Kenya has more than two million young people between the ages of 18 and 35 ready to enter the workforce. A significant proportion are professional-level English speakers, supporting customer service, technical support, and higher-value knowledge services for international markets. Current employment in the GBS sector stands at approximately 36,000 workers, with capacity for significant expansion.<\/p>\n

Kenya\u2019s BPO offering has also evolved beyond traditional call-centre services. The ecosystem now includes IT-enabled services, knowledge process outsourcing, software development, cloud services, and data-driven functions. Universities and technical institutions produce more than 10,000 ICT graduates each year, steadily strengthening the skills base.<\/p>\n

For firms handling sensitive data, the regulatory environment provides reassurance. Kenya\u2019s Data Protection Act aligns with international standards, and the country ranks among Africa\u2019s top performers for cybersecurity readiness. These factors are increasingly important as global firms reassess risk and resilience across their service locations.<\/p>\n

Public policy has reinforced this momentum. Kenya\u2019s national digital agenda targets the creation of up to one million digital jobs over the next five years through broadband expansion, digital hubs, and skills development. Special Economic Zones such as the Two Rivers International Finance and Innovation Centre (TRIFIC) offer tax incentives, reliable infrastructure, and an investment-ready environment for technology and BPO firms.<\/p>\n

These themes will be central to discussions at KIICO, where policymakers, investors, and operators will examine how Kenya can accelerate its role as a destination for globally integrated digital services. The conference comes at a moment when international firms are actively reassessing supply chains, service locations, and growth markets.<\/p>\n

As KIICO approaches, the message is clear. Digital scale follows reliability. Kenya offers dependable infrastructure, a growing talent base, and an enabling policy environment. For global technology and BPO firms seeking an African base that supports both operational efficiency and long-term growth, Kenya is no longer an emerging option. It is an established and increasingly compelling choice.<\/p>\n

Mbathi is the CEO of the Two Rivers International Finance and Innovation Centre (TRIFIC SEZ). <\/strong><\/em><\/p>\n

 <\/p>\n

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 <\/p>\n","protected":false},"excerpt":{"rendered":"

For companies expanding into new markets, this familiarity matters.<\/p>\n","protected":false},"author":13285,"featured_media":113303,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[934,26811,822,26812],"coauthors":[701],"class_list":["post-113302","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-kenya","tag-featured","tag-global-technology-and-bpo-firms","tag-kenya","tag-scaling"],"yoast_head":"\nWhy global technology and BPO firms are scaling in Kenya - Capital Business<\/title>\n<meta name=\"description\" content=\"For companies expanding into new markets, this familiarity matters. 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