{"id":113079,"date":"2026-03-02T14:30:00","date_gmt":"2026-03-02T11:30:00","guid":{"rendered":"https:\/\/www.capitalfm.co.ke\/business\/?p=113079"},"modified":"2026-03-02T14:03:59","modified_gmt":"2026-03-02T11:03:59","slug":"sha-pre-authorization-disrupted-by-system-downtime","status":"publish","type":"post","link":"https:\/\/www.capitalfm.co.ke\/business\/2026\/03\/sha-pre-authorization-disrupted-by-system-downtime\/","title":{"rendered":"SHA pre-authorization disrupted by system downtime"},"content":{"rendered":"

NAIROBI, Kenya, Mar 2 \u2013 Healthcare facilities across the country are facing pre-authorization challenges on the Social Health Authority (SHA) platform, disrupting service delivery to patients.<\/strong><\/p>\n

In a statement, SHA Chief Executive Officer Mercy Mwangangi said the service interruption, which began yesterday, has affected systems operated by the Digital Health Agency, a key service provider to SHA.<\/p>\n

\u201cWe have received notification from our service provider, Digital Health Agency, indicating a major incident leading to significant system unavailability,\u201d Mwangangi said.<\/p>\n

She noted that the downtime has impacted critical SHA operations, including pre-authorization processes required before healthcare facilities can offer certain services to beneficiaries.<\/p>\n

\u201cOur technical teams, in close collaboration with the Digital Health Agency, are fully mobilized and working with the highest urgency to identify the root cause and restore full functionality as quickly as possible,\u201d she added.<\/p>\n

Mwangangi assured healthcare providers and members that efforts are underway to resolve the issue.<\/p>\n

\u201cWe greatly appreciate your patience and understanding during this challenging period. We are committed to resolving this issue urgently. Regular updates will be shared with you until full, reliable service restoration is achieved,\u201d she said.<\/p>\n","protected":false},"excerpt":{"rendered":"

SHA Chief Executive Officer Mercy Mwangangi said the service interruption, which began yesterday, has affected systems operated by the Digital Health Agency, a key service provider to SHA.<\/p>\n","protected":false},"author":13285,"featured_media":108317,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1485,1,687],"tags":[16660,934,26660,18793,23407],"coauthors":[701],"class_list":["post-113079","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-insurance","category-kenya","category-top-stories","tag-disrupted","tag-featured","tag-pre-authorization","tag-sha","tag-system-downtime"],"yoast_head":"\nSHA pre-authorization disrupted by system downtime - Capital Business<\/title>\n<meta name=\"description\" content=\"SHA Chief Executive Officer Mercy Mwangangi said the service interruption, which began yesterday, has affected systems operated by the Digital Health Agency, a key service provider to SHA. 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