{"id":112969,"date":"2026-02-26T13:30:09","date_gmt":"2026-02-26T10:30:09","guid":{"rendered":"https:\/\/www.capitalfm.co.ke\/business\/?p=112969"},"modified":"2026-02-26T13:30:09","modified_gmt":"2026-02-26T10:30:09","slug":"directline-trident-top-list-of-most-complained-about-insurers","status":"publish","type":"post","link":"https:\/\/www.capitalfm.co.ke\/business\/2026\/02\/directline-trident-top-list-of-most-complained-about-insurers\/","title":{"rendered":"Directline, Trident top list of most complained-about insurers"},"content":{"rendered":"<p><strong>NAIROBI, Kenya, Feb 26 &#8211; Directline, Trident Insurance and AMACO have emerged as the most complained-about general insurers in Kenya during the third quarter of 2025, according to the latest data from the Insurance Regulatory Authority (IRA).<\/strong><\/p>\n<p>Latest data from the IRA shows that the regulator registered 532 complaints in Q3 2025, with general insurance business accounting for the majority of grievances.<\/p>\n<p>\u201cThe Authority registered 532 complaints in Q3 2025 with general insurance business accounting for 82.9% of the complaints whereas 17.1% were made against long-term insurers,\u201d said IRA in its Insurance Industry Report for the Period January &#8211; September 2025.<\/p>\n<p>\u201c208 (47.2%) complaints against general insurers were resolved while 46 (50.5%) of the complaints made against long-term insurers were resolved.\u201d<\/p>\n<p>Directline recorded the highest number of complaints at 124 cases, with 46 resolved and 78 unresolved.<\/p>\n<p>Trident followed with 68 complaints (39 resolved, 29 unresolved), while AMACO posted 50 complaints, of which 16 were resolved and 34 remained pending.<\/p>\n<p>Kenya Orient Insurance recorded 23 complaints (8 resolved, 15 unresolved), while Monarch General had 22 complaints, with 5 resolved and 17 outstanding.<\/p>\n<p>Occidental Insurance recorded 16 complaints, six of which were resolved and ten remained pending.<\/p>\n<p>Others include Corporate General and Madison General, which registered 12 complaints.<\/p>\n<p>Corporate resolved three cases while nine remained unresolved, whereas Madison settled nine and left three pending.<\/p>\n<p>Old Mutual General and Geminia General posted 11 complaints each. Old Mutual resolved nine cases and had two outstanding, while Geminia resolved eight and left three unresolved.<\/p>\n<p>Kenyan Alliance General and APA General both recorded 10 complaints, with six resolved and four pending in each case.<\/p>\n<p>Britam General had eight complaints (five resolved, three unresolved), while Pioneer General registered seven (five resolved, two unresolved).<\/p>\n<p>AAR recorded five complaints, resolving four and leaving one outstanding. Kenindia General had four complaints, evenly split between resolved and unresolved cases.<\/p>\n<p>Fidelity Shield posted two complaints: one resolved and one pending. Takaful Insurance and GA General each recorded two complaints, all of which remained unresolved at the end of the quarter.<\/p>\n<p>First Assurance also had two complaints but resolved both, while Jubilee Health recorded a single complaint, which was resolved.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Latest data from the IRA shows that the regulator registered 532 complaints in Q3 2025, with general insurance business accounting for the majority of grievances.<\/p>\n","protected":false},"author":14438,"featured_media":112974,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1485,1,687],"tags":[16447,934,5653,11523,26596,509,26595],"coauthors":[9476],"class_list":["post-112969","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-insurance","category-kenya","category-top-stories","tag-directline","tag-featured","tag-insurers","tag-list","tag-most-complained-about","tag-top","tag-trident"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.7.1 (Yoast SEO v25.7) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Directline, Trident top list of most complained-about insurers - Capital Business<\/title>\n<meta name=\"description\" content=\"Latest data from the IRA shows that the regulator registered 532 complaints in Q3 2025, with general insurance business accounting for the majority of grievances. Kenya breaking news | Kenya news today |\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.capitalfm.co.ke\/business\/2026\/02\/directline-trident-top-list-of-most-complained-about-insurers\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Directline, Trident top list of most complained-about insurers\" \/>\n<meta property=\"og:description\" content=\"Latest data from the IRA shows that the regulator registered 532 complaints in Q3 2025, with general insurance business accounting for the majority of grievances. Kenya breaking news | Kenya news today |\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.capitalfm.co.ke\/business\/2026\/02\/directline-trident-top-list-of-most-complained-about-insurers\/\" \/>\n<meta property=\"og:site_name\" content=\"Capital Business\" \/>\n<meta property=\"article:publisher\" content=\"http:\/\/facebook.com\/capitalfmkenya\" \/>\n<meta property=\"article:published_time\" content=\"2026-02-26T10:30:09+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.capitalfm.co.ke\/business\/files\/2026\/02\/GyTwD9oXkAggYGP.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2048\" \/>\n\t<meta property=\"og:image:height\" content=\"1273\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"PHIDEL KIZITO\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@capitalfmkenya\" \/>\n<meta name=\"twitter:site\" content=\"@capitalfmkenya\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"PHIDEL KIZITO\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.capitalfm.co.ke\/business\/2026\/02\/directline-trident-top-list-of-most-complained-about-insurers\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.capitalfm.co.ke\/business\/2026\/02\/directline-trident-top-list-of-most-complained-about-insurers\/\"},\"author\":{\"name\":\"PHIDEL KIZITO\",\"@id\":\"https:\/\/www.capitalfm.co.ke\/business\/#\/schema\/person\/27ddc81626f8f00b00f99d969c1ff0ee\"},\"headline\":\"Directline, Trident top list of most complained-about insurers\",\"datePublished\":\"2026-02-26T10:30:09+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.capitalfm.co.ke\/business\/2026\/02\/directline-trident-top-list-of-most-complained-about-insurers\/\"},\"wordCount\":334,\"publisher\":{\"@id\":\"https:\/\/www.capitalfm.co.ke\/business\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.capitalfm.co.ke\/business\/2026\/02\/directline-trident-top-list-of-most-complained-about-insurers\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.capitalfm.co.ke\/business\/files\/2026\/02\/GyTwD9oXkAggYGP.jpg\",\"keywords\":[\"Directline\",\"featured\",\"insurers\",\"List\",\"most complained-about\",\"top\",\"Trident\"],\"articleSection\":[\"Insurance\",\"Kenya\",\"Top Story\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.capitalfm.co.ke\/business\/2026\/02\/directline-trident-top-list-of-most-complained-about-insurers\/\",\"url\":\"https:\/\/www.capitalfm.co.ke\/business\/2026\/02\/directline-trident-top-list-of-most-complained-about-insurers\/\",\"name\":\"Directline, Trident top list of most complained-about insurers - Capital Business\",\"isPartOf\":{\"@id\":\"https:\/\/www.capitalfm.co.ke\/business\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.capitalfm.co.ke\/business\/2026\/02\/directline-trident-top-list-of-most-complained-about-insurers\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.capitalfm.co.ke\/business\/2026\/02\/directline-trident-top-list-of-most-complained-about-insurers\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.capitalfm.co.ke\/business\/files\/2026\/02\/GyTwD9oXkAggYGP.jpg\",\"datePublished\":\"2026-02-26T10:30:09+00:00\",\"description\":\"Latest data from the IRA shows that the regulator registered 532 complaints in Q3 2025, with general insurance business accounting for the majority of grievances. 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