{"id":108373,"date":"2025-09-22T14:31:48","date_gmt":"2025-09-22T11:31:48","guid":{"rendered":"https:\/\/www.capitalfm.co.ke\/business\/?p=108373"},"modified":"2025-09-22T13:08:23","modified_gmt":"2025-09-22T10:08:23","slug":"anger-in-australia-after-telecom-outage-linked-to-deaths","status":"publish","type":"post","link":"https:\/\/www.capitalfm.co.ke\/business\/2025\/09\/anger-in-australia-after-telecom-outage-linked-to-deaths\/","title":{"rendered":"Anger in Australia after telecom outage linked to deaths"},"content":{"rendered":"<div class=\"sc-3b6b161a-0 bPbmDW\" data-component=\"headline-block\"><\/div>\n<figure><\/figure>\n<div class=\"sc-3b6b161a-0 jdlrvG\" data-component=\"text-block\">\n<p class=\"sc-9a00e533-0 bJoRPJ\"><strong>SEPT 22 &#8211; Australian officials have promised telecommunications giant Optus will face &#8220;significant consequences&#8221; over a systems outage linked to multiple deaths.<\/strong><\/p>\n<p class=\"sc-9a00e533-0 bJoRPJ\">The incident last week left hundreds of people across more than half of the country unable to call emergency services for 13 hours.<\/p>\n<p class=\"sc-9a00e533-0 bJoRPJ\">Optus &#8211; one of the country&#8217;s two major providers &#8211; says at least three people died as a result, and its chief executive has apologised to their families and the public for the &#8220;completely unacceptable&#8221; failure.<\/p>\n<p class=\"sc-9a00e533-0 bJoRPJ\">The company is under fire for its delayed handling of the incident &#8211; the second such outage for the firm in two years &#8211; and the nation&#8217;s communications regulator is investigating.<\/p>\n<\/div>\n<div class=\"sc-3b6b161a-0 jdlrvG\" data-component=\"text-block\">\n<p class=\"sc-9a00e533-0 bJoRPJ\">More than 600 calls to emergency services failed last Thursday, primarily coming from South Australia, Western Australia and the Northern Territory. At least two calls to triple-0 made from south-western New South Wales also did not connect.<\/p>\n<p class=\"sc-9a00e533-0 bJoRPJ\">However Optus waited 40 hours to inform the public about the incident, and also did not tell regulators until the issue was resolved &#8211; counter to standard practice, the Australian Communications and Media Authority (Acma) says.<\/p>\n<p class=\"sc-9a00e533-0 bJoRPJ\">In a press conference on Friday afternoon, Optus boss Stephen Rue blamed the outage on a technical fault identified during a network upgrade.<\/p>\n<p class=\"sc-9a00e533-0 bJoRPJ\">He said welfare checks conducted after services were restored confirmed three people had died, including a baby boy, though police have since said the network failure was &#8220;unlikely&#8221; to be a cause in that case. Authorities in WA also say they believe a fourth person died after their call to triple-0 failed.<\/p>\n<p class=\"sc-9a00e533-0 bJoRPJ\">In a series of updates over the weekend, Mr Rue said the company was unaware of the incident for 13 hours. Multiple customers had tried to advise the company its network wasn&#8217;t working, but the complaints weren&#8217;t escalated or handled &#8220;as would be expected&#8221;, he said.<\/p>\n<p class=\"sc-9a00e533-0 bJoRPJ\">&#8220;I would like to reiterate how sorry I am about the very sad loss of the lives of four people who could not reach emergency services in their time of need,&#8221; Mr Rue said on Sunday.<\/p>\n<p class=\"sc-9a00e533-0 bJoRPJ\">&#8220;What I can assure you is that actions are and will be taken to ensure this does not happen in future.&#8221;<\/p>\n<p class=\"sc-9a00e533-0 bJoRPJ\">In a statement, an Acma spokesperson said the regulator was &#8220;deeply concerned&#8221; by the situation and its handling.<\/p>\n<p class=\"sc-9a00e533-0 bJoRPJ\">&#8220;Australians must be able to contact emergency services whenever they need help. This is the most fundamental responsibility every telco provider has to the public.&#8221;<\/p>\n<p class=\"sc-9a00e533-0 bJoRPJ\">The regulator has previously found Optus failed to provide access to emergency call services for 2,145 people\u00a0<a class=\"sc-f9178328-0 jZoZnB\" href=\"https:\/\/www.bbc.com\/news\/world-australia-67340901\" target=\"_self\">during an outage in 2023<\/a>, and then failed to check on 369 people affected afterwards. It was hit with more than A$12m ($8m; \u00a36m) in penalties.<\/p>\n<p class=\"sc-9a00e533-0 bJoRPJ\">Communications Minister Anika Wells on Monday said telecommunications providers had &#8220;no excuse&#8221; for triple-0 call failures and that she had spoken to Mr Rue &#8211; who the prime minister says should considering resigning.<\/p>\n<p class=\"sc-9a00e533-0 bJoRPJ\">&#8220;You would be unsurprised to hear that I expressed my unbelievable disappointment that we were here again so quickly. Or here again at all.&#8221;<\/p>\n<p class=\"sc-9a00e533-0 bJoRPJ\">The company had &#8220;perpetuated an enormous failure on the Australian people&#8221; and would face &#8220;significant consequences&#8221;, she said.<\/p>\n<p class=\"sc-9a00e533-0 bJoRPJ\">Investigations are still underway, but Mr Rue has said he intends to give public updates daily &#8220;as more information becomes known&#8221;.<\/p>\n<p><strong>By BBC<\/strong><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>SEPT 22 &#8211; Australian officials have promised telecommunications giant Optus will face &#8220;significant consequences&#8221; over a systems outage linked to multiple deaths. The incident last week left hundreds of people across more than half of the country unable to call emergency services for 13 hours. Optus &#8211; one of the country&#8217;s two major providers &#8211; [&hellip;]<\/p>\n","protected":false},"author":13285,"featured_media":108374,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[13,3],"tags":[9706,136,14570,10780,7149,565],"coauthors":[701],"class_list":["post-108373","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-technology","category-world","tag-anger","tag-australia","tag-deaths","tag-linked","tag-outage","tag-telecom"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.7.1 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Anger in Australia after telecom outage linked to deaths - Capital Business<\/title>\n<meta name=\"description\" content=\"SEPT 22 - Australian officials have promised telecommunications giant Optus will face &quot;significant consequences&quot; 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