NAIROBI, Kenya, June 20 – Metrofile Records Management (Kenya) Limited, a subsidiary of South Africa’s Metrofile Group, has deepened its presence in Kenya with a new suite of digital transformation and data security solutions, positioning itself as a key player in the country’s push toward paperless and compliant operations.
The company has unveiled Kenya’s first environmentally controlled media vault, designed to safeguard sensitive electronic data such as tapes, discs, and X-rays under regulated temperature and humidity. The vault is part of Metrofile’s wider disaster recovery and business continuity offering for public and private institutions.
“This vault is a first for the Kenyan market and underscores our commitment to secure, high-integrity data management for both public and commercial clients,” said Jackline Mburu, Managing Director of Metrofile Kenya and General Manager for East Africa.
Metrofile’s expansion includes services such as electronic document management systems (EDMS), business process automation, and cybersecurity solutions under the Metrofile Cloud platform. These services offer endpoint protection, email security, data loss prevention, and disaster recovery.
Among its flagship partnerships is a project with the National Social Security Fund (NSSF), where Metrofile digitised over 95 million documents, reducing claims processing times from 90 days to just two.
“This project has drastically improved efficiency at the Fund and allowed citizens to receive services faster and more reliably,” Mburu said.
The company is also working with the Office of the Data Protection Commissioner (ODPC), providing a centralized EDMS and Case Management System to enhance the management of investigations, complaints, and enforcement.
“With increasing volumes of data and growing oversight responsibilities, the ODPC needed a smart, secure, and scalable solution—and that’s exactly what we delivered,” said Mburu.
In the land sector, Metrofile has digitised more than 40 million land records across Kisii, Mombasa, Kilifi, and Kwale counties, significantly reducing retrieval times and enhancing transparency in land transactions.
“These reforms are about more than just scanning documents; they’re about restoring trust and unlocking efficiency in government services,” Mburu added.
In the private sector, Metrofile’s work with Diamond Trust Bank (DTB) saw the reorganisation and secure archiving of over 1.6 million files to improve compliance with Kenya’s Data Protection Act.
“We needed a partner who understood both our regulatory requirements and the complexity of handling sensitive records. Metrofile delivered beyond expectations,” said a DTB official.
With over 1 million boxes and 70 million files under management in Kenya, Metrofile says it remains committed to enabling secure, compliant, and accessible data systems as more institutions embrace digital transformation.
