Nairobi, Kenya, October 19 – I&M Bank Kenya has partnered with global digital banking software provider Backbase, making it the first bank in the region to leverage an award-winning omnichannel digital banking platform that will enhance the bank’s digital banking experience and offerings.
Dubbed I&M On The Go (OTG), the platform will support customers to access all the bank’s products and services in real-time through mobile banking and internet banking.
In addition, it will allow them to transact through the bank’s website, mobile app, call center, and the bank’s branches.
“COVID-19 has accelerated the shift to digital banking like never before. The launch of the On The Go (OTG) platform consolidates our investment around customer needs. We are certain that through leveraging Backbase’s platform, I&M Bank will navigate the new normal with speed, customer focus and a distinct advantage for the future,” said Kihara Maina, CEO at I&M Bank.
Matthijs Eijpe, Regional Vice President, Backbase said “We are proud to offer our solution to I&M Bank. We believe that this solution will provide an enriched banking experience to the bank’s customers in line with the bank’s priority of giving premium focus on digital technology. We are pleased to support I&M Bank in this journey.”
Backbase was named a leader in The Forrester Wave: Digital Banking Engagement Platform Q3 2021 and in The Forrester Digital Banking Engagement Hubs Q3 2021 reports.
The Forrester Wave uses a transparent methodology to compare players in software, hardware, or services markets, helping organizations to make informed decisions on which digital technology to take advantage of.
The platform will offer an enhanced banking experience and convenience for I&M Bank customers. Also it will also empower them with information and insights to make better financial decisions.
The bank’s clients will view their accounts details and transactional activities through the platform and will seamlessly initiate payments and money transfers.
In line with the bank’s efforts to continue delivering innovative digital solutions that enhance customers’ banking experience, the bank will leverage the system’s capability to roll out additional banking solutions such as digital lending in the near future, which will target its Personal and MSME clients.
