Nairobi, Kenya, October 27 – Faulu Microfinance Bank Limited has launched a digital banking app, Faulu DigiCash App that allows it’s retail and business clientele to access cashless banking from anywhere, anytime.
The move is part of the bank’s strategy to ramp up its focus on technology to drive value and better manage customer relationships.
The Bank says it is targeting to reach one million customers within a year (both existing and potential) as it rolls out its technology strategy which has digitized its entire operations.
“The bank has upgraded and launched an electronic data management system, a customer relationship management system, an agency banking app and upgraded the USSD platform,” a statement issued read in part.
Existing and new Faulu customers can now download the mobile app to access loans and other financial solutions in real-time using smartphones and other devices.
They are also able to open accounts, apply for loans, post queries, and even buy insurance using smartphones. Individuals and businesses can also access and track payments and manage cash using the platform.
Faulu Bank CEO Apollo Njoroge says the FauluDigicash solution offers convenience to customers by bringing the bank to where they are thus enhancing efficiency and reducing transaction costs.
“We had to come with a solution that empowers our customers to meet their banking needs without having to walk around with cash or keep large amounts of money in their business premises thus ensuring their safety,” says Mr. Njoroge.
