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The property market has suffered in the country due to the economic meltdown occasioned by the COVID-19 pandemic.

Kenya

Mizizi Africa Homes unveils WhatsApp Chatbot to enhance customer support during pandemic

NAIROBI, Kenya Apr 13 – Mizizi Africa Homes has launched a WhatsApp Chatbot to enhance the ability of customers to match their affordable dream-house searches remotely.

The developer said this improved service leverages cutting-edge artificial intelligence to allow customers to interact directly with the company’s projects and access services across different parts of the country and the world with minimal in-person interactions.

“We are pleased to bring you a digital technology solution that takes to the next level, our customer-first approach to ensure seamless communication with existing and prospective customers,” said Mizizi Africa Homes Chief Executive Officer, George Mburu.

The firm said it is leveraging the technology to build a rich customer profile to streamline its service provision in line with market trends and client’s needs.

“We continue to look for innovative ways of improving our customer experience by giving them more options and points of interaction even when face-to-face meetings are proving difficult with imposed lock-downs to contain the spread of COVID-19 virus,” said Mburu.

Mizizi Africa Homes will now be able to place more of its properties before a growing clientele that is also tech-savvy and has a high affinity to begin their property search and interaction over the internet first.

The Chatbot initiates conversation with prospective buyers with pre-developed queries that lets you understand the developer’s offerings, projects it undertakes, and pricing, housing units and gives you an option to connect with an agent or ask any other related questions.

The aim is to help determine what buyers are looking for, and then providing possible options including a window for customised follow-ups.

“We care much for our agents and would want them to continue with their duties during this difficult period but in safer spaces. A rich profile will enhance follow-up and closing of quality leads for our agents.

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He added, “Since Real Estate is more relational, the new technology will help us in running scheduled property viewing with options for virtual tours in adherence to social distancing as a way to fight COVID-19.”

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