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IATA suspends Fly540 from using its automated ticketing system

NAIROBI, Kenya, Jan 6 – The International Air Transport Association (IATA) has suspended local low-cost carrier Fly540 from using its automated ticketing system due to undisclosed reasons.


In a letter seen by Capital Business, the Organization said the airline breached its Billing and Settlement Plan (BSP) rules under Resolution 850.


“BSP Travel Agents must immediately suspend all ticketing activities on behalf of Fly540, including the use of automated systems for processing of refunds or other transactions on behalf of Fly540. BSP Travel Agents must immediately stop using Fly540’s name and numeric code as a ticketing airline,” IATA said in the statement.


IATA has also ordered all travel agents to cease issuing tickets and receiving payments on behalf of Fly540.


Passengers will therefore no longer be able to book for flights as usual but will have to pay directly to the airline.

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Speaking in a media interview, Kenya Civil Aviation Authority Director General Gilbert Kobe however said the move does not affect the airline’s normal operations.


Travelers who had already booked flights will have to wait until the travel agents collecting payments on behalf of Fly540 agree with the airline on how refunds can be settled.


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