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APA to enhance service delivery with new app

NAIROBI, Kenya, May 19 – APA Insurance has announced the launch of the APA Insurance Happiness app, which will enable Kenyan’s to make timely motor insurance purchases, renewals, as well as report claims on their mobile devices, the company has said in a statement.

The new free app will also enable customers file claims and get up to date records.

In addition, the app gives customers location of their countrywide partner garages in case of an accident.

The agent’s app will enable them to access a premium calculator, agent account management, pre-insurance inspection and renewal on the go, making them more effective and efficient when interacting with clients and potential clients.

“The Covid-19 pandemic and subsequent need to enforce social distancing has changed
the way that we live, work and travel currently and has triggered a real drive across
Kenya to shift from traditional channels to digital channels in order to enable citizens and
businesses to access their motor insurance remotely and securely,” said Vinod Bharatan
CEO APA Insurance.

“The launch of the app is strategic as many of our clients and agents switch to remote
working, in line with the Government advice for people to work from home. The app
provides peace of mind and flexibility for changing circumstances.”

As acknowledged by Bharatan, APA Insurance has seen a surge in demand for online
services and the app aims to serve as a solution that provides customers with freedom and
security online anytime, anywhere.

“As the number of mobile apps and messaging platforms users grows, we will leverage our
in-house digital capabilities to further elevate customers’ experience by taking our digital
service to the platforms of their choice,” added Bharatan.

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