Connect with us

Hi, what are you looking for?

Capital Business
Capital Business

Gadgets & Apps

Uber introduces rider call back line for added safety in Kenya

The IRT call-back line will allow riders to submit a ticket for a critical safety incident or accident through the app

NAIROBI, Kenya, Jul 19 – Uber has announced an Incident Response Team (IRT) call-back line that provides riders across the region with round the clock access to Uber’s Global Incident Response Team (IRT).

The IRT call-back line will allow riders to submit a ticket for a critical safety incident or accident through the app, including their contact number and a short description of the event. The rider will then receive a call-back within a couple minutes from Uber’s Global Incident Response Team.

“We are always looking for ways to improve communication with our community and we are excited to be announcing this call-back line for riders for any safety-related matters they might have,” says Loic Amado, General Manager for Uber East Africa.

“We have listened to the hundreds of thousands of riders using the Uber app in Nairobi and they’ve expressed the need to be able to speak with our teams in the event of a critical safety-related issue. While part of Uber’s commitment is to ensure rider safety, we strongly encourage riders to always first use the national emergency line. With the introduction of the IRT call-back line, we are able to help riders speak with our dedicated IRT within minutes,” adds Amado.

Riders can access the IRT through the Uber app by tapping the ‘help’ icon, then ‘trip and fare review’. Select the trip in question then tap ‘I had a safety-related issue’.

Submit a ticket through the node, including a contact number and short description of the incident.

Click to comment
Advertisement

More on Capital Business

Executive Lifestyle

NAIROBI, Kenya, Mar 12 – The country’s super wealthy individuals are increasing their holding of bonds, gold and cash, a new report by Knight...

Ask Kirubi

NAIROBI, Kenya, Mar 9 – Businessman and industrialist Dr. Chris Kirubi has urged members of the public to exercise extreme caution when making any...

Ask Kirubi

NAIROBI, Kenya, Mar 24 – Businessman and industrialist Dr. Chris Kirubi is set to own half of Centum Investment Company PLC, following a go-ahead...

Headlines

NAIROBI, Kenya, Mar 18 – Commercial Banks have been ordered to provide relief to borrowers on their personal loans, with loans eligible from March...

Ask Kirubi

It is without a doubt that the COVID-19 pandemic has caught the whole world by surprise. Although its full impact is yet to be...

Kenya

NAIROBI, Kenya, Jun17 – Kenya’s tea leaves manufacturer Kericho Gold, has been awarded the Superbrands Seal by Superbrands East Africa for their quality variety...

Coronavirus

NAIROBI, Kenya, Apr 13 – As the local telecommunications industry gears up to roll out 5G networks in the country, the Communications Authority of...

Coronavirus

NAIROBI, Kenya, Mar 22 – Airtel Kenya is offering free internet access for students in order to enable continued learning at home in the...