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Safaricom warns customers not to divulge personal information

The cautionary statement comes after reports emerged how criminals are stealing customer’s mobile money PINs and swapping SIM cards allowing them to withdraw money from mobile wallets and bank accounts./FILE

NAIROBI, Kenya, Jul 20 – Safaricom has urged customers to be cautious about sharing their personal information amidst rising cases of identity theft and fraudulent SIM card swaps.  

Safaricom Director of Risk Management, Nicholas Mulila, says the telco has noted growing concerns from the public on social engineering and theft of customer information leading to loss of money.

He says customers should not share SIM and M-PESA PINs, dates of birth and national identity numbers.

“Safaricom does not ask for personal information, and only contacts customers through our official number – 0722 000 000,” said Mulila in a statement.

Safaricom has, in addition, urged customers to report any suspicious interference with their SIM Cards or theft of personal details by calling 100 or 200, or via a text message to 333 for assistance

“If called by anybody purporting to be a Safaricom customer care representative using a different number, you are advised to immediately end the call and dial our customer care line 100 or 200 for clarification and assistance,” adds Mulila.

Meanwhile, the Communications Authority of Kenya (CAK) has cautioned members of the public to be vigilant and avoid responding to calls or emails asking for their Personal Identifiable Information.

According to Director General Francis Wangusi, this follows increased cases of theft of personal information through SIM SWAP fraud.

Wangusi has urged Kenyans to avoid giving out information of their mobile money PIN, National ID number, bank account PIN, password and date of birth.

“Do not respond to calls or emails unless you are sure of the person whom you are corresponding with. Always verify the authenticity of the person through the official customer care contacts of the service provider,” he stated.

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He stressed the need for one to research the facts and be suspicious of any unsolicited or offers for help.

The cautionary statements come after reports emerged how criminals are stealing customer’s mobile money PINs and swapping SIM cards allowing them to withdraw money from mobile wallets and bank accounts.

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