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Kenya Power prepaid token service to be offline for two days

NAIROBI, Kenya, Jul 2 – Kenya Power has advised its prepaid customers to buy their tokens before the end of the day ahead of a scheduled shutdown of prepaid services on Tuesday 1o am and Wednesday 10pm for routine maintenance.

In a statement, the company says the move is intended to boost the efficiency of service delivery to their customers.

As such, prepaid services which include buying tokens through paybill 888880 will not be available.

“We are constantly seeking ways to deliver speedy and quality services to our customers. Currently, most of our customers are on prepaid metering and as such it is critical that we upgrade and maintain our IT platform that supports purchase of electricity tokens,” said Eng. Samuel Ndirangu, General Manager, Information Communication Technology (ICT).

Other prepaid tokens buying outlets such as banking halls and vendor outlets will also be affected.

However, Postpaid bill payments via 888888 and other payment outlets including their banking hall will not be affected.

In April, the Company carried out an upgrade of its IT platform which involved direct integration of the Company’s IT system with the mobile money operators’ systems. This has shortened the process of remittance of tokens purchased thus improving service delivery to customers.

“This maintenance is expected to further support the outcome of the system upgrade by availing faster and efficient services,” said Eng. Ndirangu.

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