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Kenya

Jumia announces 3-month guarantee policy on selected items

NAIROBI, Kenya, Jul 7 – Online retailer Jumia Kenya has announced a free, 3-month guarantee on products valued above Sh1,500 on the platform.

Jumia Managing Director Sam Chappatte says the move will see the company take direct responsibility for any unsatisfactory products and offer customers an immediate replacement or refund.

Chappatte added that the move would improve trust in online shopping, which is supporting the rapid growth of the e-commerce industry in Kenya, currently valued at Sh4.3 billion.

The Guarantee will cover products with manufacturing defects, dead on arrival, counterfeit or wrong items delivered.

It, however, excludes Consumer Goods, Beauty & Fashion items and low-cost items below Sh1,500.

Additionally, Jumia will continue to offer a free 7-day return policy, allowing customers to return products to Jumia, in a re-saleable, sealed condition.

While Jumia Guarantee will be free to customers & benefits vendors on the platform, selling conditions are expected to get stricter.

Vendors will increasingly be barred or fined if they sell sub-standard products on the platform

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