Tokyo, Japan, Jun 27 – A Japanese hotel chain has apologized after more than 120,000 pieces of customer information were stolen following hacks of its reservations handled by French company Fastbooking.
Prince Hotel, a major Japanese hotel operator, said the breach occurred when hackers attacked Paris-based Fastbooking, which was managing its foreign-language bookings.
Prince Hotel said the Fastbooking-operated server for its English, Chinese and Korean-language websites was hacked twice earlier this month and a total of 124,963 items of information such as names, credit card numbers and addresses were leaked.
“There was unauthorised access to the servers of Fastbooking in France,” the hotel said in a statement. Fastbooking did not immediately respond to calls for comment.
The hotel said names, home addresses, phone numbers and other personal information of customers who had booked rooms between May and June 2017 were leaked, while credit card numbers were stolen from customers who had made reservations before August 2017.
Prince Hotel president Masahiko Koyama apologised and bowed deeply at a press conference on Tuesday.
“We’re deeply sorry for causing great concern and trouble,” he said.
The hotel chain said it was suspending its websites until it could ensure their security.