Purchase of KPLC prepaid tokens to be disrupted again Tuesday evening

April 24, 2018
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A statement from the company said that the exercise will commence at 10.00pm and end at 6.00am on Wednesday and will affect the purchase and delivery of pre paid tokens/FILE

, NAIROBI, Kenya, Apr 24 – There will be an interruption of the electricity token purchase system at Kenya Power again on Tuesday due to a scheduled maintenance.

A statement from the company said that the exercise will commence at 10.00pm and end at 6.00am on Wednesday and will affect the purchase and delivery of pre-paid tokens.

“While the timing has been planned to result in the least disruption, we regret any inconvenience that may be experienced by customers,” the company said in a statement.

Kenya Power has called for patience as it worked to continuously improve service delivery in the area.

A week ago, thousands of homes were plunged into darkness following a three-day outage of the token purchase system and frantic pre-paid customers were forced to wait for up to 24 hours to obtain tokens bought through M-Pesa.

The company has asked its 4.5 million customers on pre-paid meters to buy tokens in its banking halls as it rectified the system.

Customers have the option of buying tokens directly from KPLC through M-Pesa Paybill number 888880 or to purchase via third parties.

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