Connect with us

Hi, what are you looking for?

Capital Business
Capital Business

Gadgets & Apps

Jubilee Insurance launches customer care chatbot

Jubilee Holdings Regional CEO Julius Kipng’etich and Jubilee Insurance Chairman Nizar Juma during the launch of their chatbot and online chat assistant Julie – Jubilee Insurance Live Intelligent Expert.

NAIROBI, Kenya, Feb 13 – Jubilee Insurance has unveiled a chatbot that uses Artificial Intelligent to respond to customer care queries in real time.

The chat assistant, known as Julie (Jubilee Insurance Live Intelligent Expert) is the first bot or AI-powered chat assistant of her kind in the insurance industry in East Africa.

She will assist customers on Facebook Messenger with their everyday insurance queries just like a customer care representative.

Jubilee Holdings Regional CEO Julius Kipnge’tich said Julie is a revolution in the insurance industry in Kenya.

“We want to disrupt the way insurance companies and customers interact. Today’s insurance customer wants a quick, easy and personal service. A chatbot automates simple tasks like updating a policy or getting a quote and it’ll take pressure off our customer service team and give them more time to handle complex enquiries.”

Jubilee Insurance Chairman Nizar Juma said Julie is shortening the feedback process for customers.

“Julie is going to make the process of getting protected quick, simple and engaging.”

Click to comment
Advertisement

More on Capital Business

Executive Lifestyle

NAIROBI, Kenya, Mar 12 – The country’s super wealthy individuals are increasing their holding of bonds, gold and cash, a new report by Knight...

Ask Kirubi

NAIROBI, Kenya, Mar 9 – Businessman and industrialist Dr. Chris Kirubi has urged members of the public to exercise extreme caution when making any...

Ask Kirubi

NAIROBI, Kenya, Mar 24 – Businessman and industrialist Dr. Chris Kirubi is set to own half of Centum Investment Company PLC, following a go-ahead...

Ask Kirubi

It is without a doubt that the COVID-19 pandemic has caught the whole world by surprise. Although its full impact is yet to be...

Headlines

NAIROBI, Kenya, Mar 18 – Commercial Banks have been ordered to provide relief to borrowers on their personal loans, with loans eligible from March...

Kenya

NAIROBI, Kenya, Jun17 – Kenya’s tea leaves manufacturer Kericho Gold, has been awarded the Superbrands Seal by Superbrands East Africa for their quality variety...

Coronavirus

NAIROBI, Kenya, Apr 13 – As the local telecommunications industry gears up to roll out 5G networks in the country, the Communications Authority of...

Coronavirus

NAIROBI, Kenya, Mar 22 – Airtel Kenya is offering free internet access for students in order to enable continued learning at home in the...