NAIROBI, Kenya, Jan 29 – Sanlam Kenya has announced the stepping up of its plans to adopt a group-wide unified products and services distribution model.
The ongoing project will also feature a strategic client services centre consolidation programme to better serve its General and Life clientele.
The consolidation, targeting branches in various parts of the country will be undertaken as part of a corporate unification programme following Sanlam Kenya’s earlier acquisition of the former Gateway General Insurance Company.
Sanlam Kenya Group CEO, Mugo Kibati said the firm had covered good ground, managing to house its client service teams under one roof in Nakuru, Eldoret, Thika, Embu and Nyeri.
The new developments will also see the closure of Sanlam Kenya branches in Migori, Kerugoya and Chuka. Staff members in these branches will be redeployed to other service centres.
As part of the firm’s five-year growth strategy, Kibati disclosed that various initiatives geared at unifying and integrating all the firm’s businesses under one brand to afford its clients convenience in solutions and services are currently underway.
“We earlier had instances where we were operating two Sanlam offices in one town due to the existence of former Gateway and Pan Africa Insurance client service centres. With the ongoing consolidation programme, our clients can rest assured that we are sparing no effort to enhance their experience with Sanlam,” Kibati said.
With the consolidation programme, Sanlam Kenya will now operate 28 fully fledged client service centres countrywide.
Kicentersds the company is on track to move the from its Sanlam House base in Nairobi CBD to the 18 storey Sanlam Tower complex in Westlands.
The new building will house corporate headquarters for all the firm’s operations complete with a one stop client service centre.