, Addis Ababa, Ethiopia, 16 Nov – Cooperative Bank of Oromia has turned to IBM for transformation of its core banking, middleware and database infrastructure to help manage its operations and fuel current expansion.
The bank’s digital plan includes efficiently accommodating the growing customer portfolio targeting a 25 percent growth of branches each year.
Cooperative Bank of Oromia serves over 2.4 million customers, with a total of 283 branches and sub-branches in Ethiopia.
Previous inefficiencies caused customer and employee dissatisfaction. For example, branch employees used to spend more than 3 hours to close business and would work on Sundays to clear their backlog, says Aman Semir, the Vice President of Information System at Cooperative Bank of Oromia.
“With the previous legacy system and application server, the bank’s customer service was inadequate and faced a lot of downtime. With IBM Power Systems and Cloud technology, customer response time has improved by more than 50 percent,” adds Semir.
With improved servers and innovative reliability, availability and serviceability features, most branches take less than an hour to close business.
“We needed an infrastructure that can handle rapid growth and which could be delivered within our tight budget and IBM most suited what we were looking for,” Semir said.
The bank continues to drive fast response times to customer needs which are key to supporting its mostly small and medium-sized businesses and its growing corporate clientele.
“The Cooperative Bank of Oromia chose IBM to help them rapidly transform into a digital bank and unlock the opportunities to serve their own customers in much more targeted way,” said Nik Nesbitt, General Manager for East Africa, IBM.