NAIROBI, Kenya, Aug 7 – Kenya Railways will from Wednesday 9th replace the current Madaraka Express tickets with new ones that bear the name and the National Identification number of the passenger.
Passengers looking to purchase tickets or those buying bulk tickets will be required to provide the full list of passengers who intend to travel along with their National Identity Card Number or Passport Numbers.
Kenya Railways Managing Director Atanas Maina says the company is working on an online purchase and payment system to improve efficacy of the ticketing process adding that any existing online booking sites and mobile applications are not part of the Kenya Railways system.
“In addition to purchasing tickets at the stipulated termini, those who wish to purchase tickets can also use the customer service call-in option, via 0709388888 upon which they will receive M-Pesa payment details. The line is active daily between 7 am to 4 pm,” Maina says.
He adds that the ticketing system will also incorporate the use of mobile applications and USSD codes to make it accessible to all members of the public.
The new format will curtail the resale of the tickets which have found themselves in the black market at an exorbitant price.
Meanwhile, Kenya Railways has notified passengers that Madaraka Express will not be operational on Tuesday to allow staff participate in the general election.