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KRA adopts customer-centric approach to boost revenue

The Authority launched a mobile unit to move across Western Kenya region to sensitize the public on tax compliance/FILE

NAIROBI, Kenya, Jun 6 – The Kenya Revenue Authority is now seeking a customer based approach to ensure that they minimize revenue loss.

The Authority launched a mobile unit to move across Western Kenya region to sensitize the public on tax compliance.

KRA Western Kenya Regional coordinator Kevin Safari says the combative approach previously used has immensely contributed to loss of revenue with tax payers playing hide and seek games.

Speaking in Kisumu during the launch of the mobile bus, Safari says the mobile bus will supplement KRA outlets at the borders in reaching out to more Kenyans.

“Instead of waiting for our taxpayers to come to us, we want to go to them, also to break any fears there may be on paying tax we want to demystify them,” Safari said.

He says the approach is aimed at sealing loopholes of revenue loss that have existed in the recent past and address previous challenges KRA faced among them long distances to their offices.

KRA targets 4 million taxpayers to file their returns by June 30, 2017.

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