Connect with us

Hi, what are you looking for?

Capital Business
Capital Business

Finance

StanChart now offering video and chat customer care service

The service is now available to more than five million clients across Africa, Asia and the Middle East/FILE

NAIROBI, Kenya, May 16 – Standard Chartered Bank has unveiled Video and Chat Banking service in Kenya following the successful roll-out of the service in Asia.

The service which is the first in Kenya, allows clients to connect with banking agents via a secure video connection, or through chat or audio channels.

The service is now available to more than five million clients across Africa, Asia and the Middle East.

Speaking during the launch, CEO Standard Chartered Kenya and East Africa Lamin Manjang disclosed that the Video Banking service is part of Standard Chartered Bank’s USD 1.5 billion investment in technology announced last year.

The investment will be used to upgrade the Bank’s technology and systems over the next three years, including investments in regional client Contact Centres.

“Standard Chartered is constantly innovating to bring easy, convenient banking to clients. We have reached another milestone today with the launch of Video banking which will transform the way we deliver client service,” Manjang said.

Video Banking will be available to all clients via the Bank’s website between Monday to Friday, 9.00am-6.00pm.

Among the new services on the channel is the Information-sharing capability which allows Call Centre agents to upload and share with clients’ forms and other documents.

“Video banking is about giving our clients more choice and more convenience. Now you don’t have to come to a branch to talk to somebody face-to-face. We are investing in technology that makes banking secure, simple and personal for our clients,” Manjang said.

As part of the technology upgrade, the Bank has introduced in Kenya a Mobile Banking app – Retail Workbench – a iPad-based digital sales and service tool that uses fingerprint log-in technology.

Advertisement. Scroll to continue reading.

StanChart had late last year announced it was moving its shared service centre from Nairobi to India, affecting 300 jobs. The migration moves services like customer care and back-end operations to global centres.

The Bank plans to upgrade the service in the second phase to make it available through mobile devices. The upgrade will also enable Priority Banking clients to use video banking to consult “face-to-face” with investment advisors to explore new wealth management opportunities.

“We will continue to review call patterns and demand and align our operating hours over time.”

Click to comment

Leave a Reply

Your email address will not be published. Required fields are marked *

Advertisement

More on Capital Business

Executive Lifestyle

NAIROBI, Kenya, Mar 12 – The country’s super wealthy individuals are increasing their holding of bonds, gold and cash, a new report by Knight...

Headlines

NAIROBI, Kenya, Mar 16 – The World Bank has given the Kenyan government USD 60 Million (Sh6.1 billion) to help combat the deadly coronavirus pandemic...

Headlines

NAIROBI, Kenya, Mar 18 – Commercial Banks have been ordered to provide relief to borrowers on their personal loans, with loans eligible from March...

Coronavirus

NAIROBI, Kenya, Mar 22 – Airtel Kenya is offering free internet access for students in order to enable continued learning at home in the...

Coronavirus

NAIROBI, Kenya, Apr 13 – As the local telecommunications industry gears up to roll out 5G networks in the country, the Communications Authority of...

Ask Kirubi

NAIROBI, Kenya, Mar 9 – Businessman and industrialist Dr. Chris Kirubi has urged members of the public to exercise extreme caution when making any...

Coronavirus

NAIROBI, Kenya, Mar 25 Kenyans who will fail to pay their dues by April 1 will not be listed in the Credit Reference Bureau...

Headlines

NAIROBI, Kenya, Mar 13 – Meet Kennedy Okaka, the CEO of PH Africa which manufacturers and distributes hand sanitizers. Okaka speaks to Capital Business...